Ski World of Orlando

"Absolutely the best shop around. Staff are extremely knowledgeable and helpful. Cant thank them enough"

"The inventory was limited. And then when I asked to try on a ski boot they told me it would cost $50 non refundable for fitting. They said they would apply the 50 to the purchase of boots. I was ready to buy 5 or 600 dollar pair of boots. Nothing extravagant. But wasn't going to risk $50 giving their limited inventory. I expl that given that kind of fee for service , chances are I won't be coming back."

"Had a last minute trip, purchased some last minute ski pants, let the guy know I wasn’t sure about them. There weren’t many pants my size (either too long or tight on my hips but not on my waist), the closest ones were a white pair. I didn’t want the white pants but I got them cause it was so last minute, and I thought I could return them if they didn’t work out. Got my receipt that was already faded - guess the printer didn’t have much ink. The guy who helped me knew I was leaving for a trip and that I wasn’t sure about my purchase, but didn’t point out the 5 day return policy, which is rather unusual/unexpected in 2023. It says in the faded receipt that it’s a 5 day policy, but it’s so faded I sure didn’t notice that. Just came back from the trip, went to the store and tried to return the clean, unused pants with label and found out I can only get store credit. I tried to explain the situation but it was of no help. I bought close to $1000 worth products prior to my trip, so I don’t really know what I could use the credit store for. Plus, I relocated 4 hours from here. I guess I was hoping for a bit more transparency, honesty and understanding. And a full refund for the above mentioned pants. I thought it would be cool to support a local business, as opposed to my friends who buy they ski clothing on Amazon. I’m not sure this was the right choice any more."

"I would not recommend Ski World Orlando for boot fittings, I was told when I purchased boots the fit was guaranteed. However I had issues with shin bang with my boots on my first ski trip with them.I brought the boots back. Tried on other pairs, but they did not have a suitable boot. The owner then refused to give me a refund. My advice is to use a real boot fitter near whatever ski resort you’re going to. Unfortunately, these guys don’t really know how to fit boots correctly and will not honor their guarantee."