Peloton - Jacksonville

"The service is great. You can come here and try out the equipment and view other accessories. The staff is very knowledgeable and attentive. I drove 4 hours to check out the tread+ and the experience was soon great I'd do it again and again. Thank you!"

"Don't get a pelaton . You can't cancel your membership and when you do they "pause" it, then continue charging you when they feel like it ."

"Do not waste your money. I don't typically write reviews. I have written only good reviews in the past but was inclined to write a review about my poor experience with Peloton. I was very happy with the tread for just over a year. Then the screen completely died. A technician came out and said it had to be replaced. I called customer service and they indicated it was out of warranty and I would have to pay for a new screen. After many hours of aggravation, they finally agreed to replace the screen. (otherwise it would have been upwards of $750.00 for the repair). The technician, who was 5 hours late, finally installed the new screen. It worked for exactly one day and then the tread stopped working completely. I have spent weeks and many hours on the phone. The PELOTON management hides behind the poor people working the phones who I'm sure get battered by unhappy customers all day. (One even said that was the case). Be prepared to be on the phone at least an hour or more every time with no resolution. Managers don't call you back or answer any calls. THEY HAVE HORRIBLE CUSTOMER SERVICE. DO NOT BUY A PELOTON TREADMILL. PELOTON DOES NOT STAND BEHIND THEIR PRODUCT."

"We were so thankful for the team at the Jacksonville Peloton. Michael was our salesman, but the other Mike and Valerie were there to lend a hand of support in every way. WHAT AN AMAZING TEAM! We were given all the knowledge we needed when we left. Michael really made it all so easy. When it arrived, everything was just like Michael told us it would be. We live three hours from this location and are excited to be able to go back next month for some accessories, seeing the team again and even getting Peloton shoes for our teens (because they love riding too)! This has been a great family health adventure."

"I purchased this over priced exercise bike for my wife for Xmas. I got the top of the line package with all the bells and whistles for two of us. It arrived and I planned a great Xmas morning reveal. My wife was so excited to start this exercise journey. We got it set up and followed instructions for connecting to the network. It required us to perform a software update which we did. When the update got to 100% it stopped and did nothing. We called tech support and they concluded it needed a new display screen. It arrived to our home several days later at which point the instructions were to call for a technician to come and install the screen. Here we are more than two weeks later and this machine isn’t working yet. No repair tech, no calls etc. emails get answered with a promise of free months of membership which really mean nothing on a piece of equipment that doesn’t work!!! Bottom line, save your money. Lots of other reviews out there saying same problem exists. Wish I read these before my purchase. Shame on you Peloton. #xmasruined."