USCIS Kendall Field Office

"Everyone was nice but I’m giving one star due to the rudeness of the lady that checks you when you go through the detector, she ask why are you here I said I am the interpreter for my brother who is already inside , she replied very sarcastic “the interpreter is supposed to be here with them not after “ I replied I don’t live with them, I don’t understand why the comment had to be said.. very rude and unprofessional!!!!!!"

"My biometrics appt went extremely well. Officer was very friendly. The entire appt took under 30 min. I returned 6 weeks later for my final interview. It was very busy. But the officer who did interview was extremely friendly. She helped me understand how to conform the oath of citizenship to my personal religious beliefs. And I was surprised to find out I was being sworn in as a US citizen that afternoon. I with about 25 other immigrants took the oath. Entire process from application to end was 10 weeks. So happy it's accomplished ( I been living in US for 18 yrs coming in on a K1 visa). Kudos to the officers who had to announce all the varied ethnic names!!"

"Horrible experiences here. Completely ignorant and condescending staff. Made numerous mistakes on basic paperwork then were upset when we pointed it out and tried to correct. Multiple appointments where were showed up (with the mailed appointment notice) only to be told there was some mistake and we’d have to come back another time weeks later. Ended up messing up some paperwork so badly we had to pay a $2000 change fee on a flight. So glad we’ll never have to go here again."

"The security and staff here are so mean and unprofessional. They’re incredibly hostile to the point where I was brought to tears and felt unsafe. Every staff member I spoke to gave me conflicting instructions about where to go and who to speak to, and when I tried to explain what the person had said before to each person I was sent to, they just cut me off and raised their voice and said “well this is what I’m telling you now!”, despite my attempts to explain what had be said to me prior. Really nasty experience overall. Such a shame as well because immigration and visas can be such an emotional experience for many, and all of the staff here did everything in their ability to make it as painful of a journey as possible. I really hope whoever is in authority here takes time to read these reviews and take action, because a business with staff and employees like these is not a safe place to be as a customer."

"I arrived 35 minutes early for a biometrics appointment but was told very rudely by the security guard outside that persons are not allowed in the building until your exact appointment time. Once inside it took us approximately one (1) hour and twenty-five (25) minutes just waiting in line to be called for the actual finger print process which isn't even five (5) minutes long. The wait time here is horrible but the employees on the inside was very friendly and seems like they was trying to hurry the process along. The facility is also very clean and well maintained."