Michaels 11240 Legacy Avenue, Palm Beach Gardens, FL 33410

"Big thank you to Renee who was a huge help during my shopping trip over the weekend! She was SO friendly and helpful, she went above and beyond!"

"Michaels hasn’t been a great store in a long time but it was decent enough to visit if the need arose. Last time there was definitely my last time there. The staff at this location was unbearable to deal with. I had a simple return because they gave me the wrong item in my pickup order and wouldn’t take it back at the price I paid because I didn’t have a receipt for it. How could I have a receipt for it if it’s not the item I ordered? It was beyond comprehension. I called corporate to fill them in on the 30 minute terrible ordeal at the location and they said soooo would you like me to fill out a report? At that point, no. Clearly the incompetence was at the corporate level also. Terrible, company with incompetent staff."

"12/1/23-Terrible customer service. Went to check out and none of the sales were ringing up properly according to the signage, and showed the cashier the photos we took of each sign indicating the mark downs. She called over Pam who I presume was a manager who proceeded to first tell me “you’re gonna have to repeat all that because you talk too fast” and that the signs were all incorrect (what are the odds that the store has incorrect signage posted throughout the entire store lol). Then proceeded to tell us that the signage was for a future date despite each sign we showed her had a date of 11/29-12/9 or 11/17-12/2. We decided not to purchase anything and will be shopping elsewhere"

"I went into Michael’s to purchase a sewing machine this evening. The cashier, Lyric, was very kind and professional. Although, he had forgotten to remove the security tag, when I turned back to have it removed, he asked another employee for assistance. The other employee was struggling with the removal of the security tag, but I was really impressed with his willingness to help her with the removal. I later called the store to get his name, to write a review, and spoke with his manager to learn that Lyric is a new employee. My review is to say… “you did a great job Lyric, Keep up the good work! You are very kind and professional, loved the way you really wanted to help your co-worker. You nailed it!”"