DEWALT Service Center 6100 Hanging Moss Road, Orlando, FL 32807

"I left my machine there over a month ago and no one got back to me, no one called. The employees are grumpy and don't pay any attention. When I tried to call, it took an hour for them to answer the call and when they answered, they were super rude and curt on the call. I asked for a position and they said they didn't have one and that when they did they would call me and they never did. terrible place and along with the Dewalt support which was also terrible"

"hello... I just entered this store and they simply didn't serve me because I didn't speak English well... there were 3 people in front and none of them deigned to help me... pure racism... I hope these people never have to leave his country...especially an elderly woman who was in charge...she simply ignored me...too bad for this store..."

"I have an impact and a drill combo which both went bad within months of each other. I contacted dewalt customer service whom told me to bring the tools to their repair facility for Warrenty repairs. I rode my motorcycle an hour to arrive at the repair facility. Hugo attended me, but gave me the worst customer service I’ve received in a long time. He grabbed my tools, looked at the tag and tossed them back to me saying it would be $67 each to repair. When I told him customer service said they’ll repair it through Warrenty, he rudely said no. When I told him it’ll be better to buy a whole new combo kit, he again rudely said “Then do that.” I tried asking him if they sell combo kits here, again, very rudely he responds “We only sell accessories!!”. Like dang, what was wrong with this dude!! I even told him to calm down. I was simply asking questions and seeing what my options were. So I tried asking him one more question. How much Warrenty after repair. Again, very rudely he responds “90 days”. After that I just left. I was done dealing with the guy. I would avoid this place if you don’t want to be treated rudely."

"Needed a new chuck for my drill and they had it fixed in less than 24 hours. Came with a 90 day warranty. Super quick, easy, and friendly."

"This is why I’ve only bought dewalt for the last 12 years. He my roofing nail gun piston went out and went to go change it out and the lady said they didn’t have the parts available in store so they gave me a brand new one No questions asked because it was still under warranty. Thanks again."