VK Nails 3456 North University Drive, Sunrise, FL 33351

"Started going there in November. Beautiful experiences. I usually just received pedicures but just recently started "dipping" nails. However, on one of my recent visits the nail tech had me sit and wait for about 20 mins. and didn't did not realize I wanted to change polish on my "dipping" nails and had me sit at another table to wrap my nails to start that process. Today, I came in, was asked to sit in one chair, then was asked to move to another. I politely moved. A gentleman there was asked to start the process to change color for my "dipping" nails. Forgive me, I mentioned " oh, I am getting dipping nails right?" And somehow...the other technician was asking me "do you want a pedicure today also?", two conversations going on now...Before I could answer her, the guy starts yelling at me" you don't tell me how to do my job": " you pissed me off". I was blown away! I would never do that. Even after apologizing to the guy, that was definitely not my intention, sir I am a regular customer; he never apologized for yelling at me. In the past, the other tecnicians have treated me with kindness and have done exceptiional work. I ended up leaving very emotional. What a bad experience today! Update: revisited today .. very busy. Best to make an appointment but received manicure and pedicure- very satisfied with both. Will return to VK nails in the future, thank you!"

"TERRIBLE SERVICE!! no again. I went to do a regular manicure and I asked they can put my nails in the lamp so that they would dry faster but a rude blonde girl refused me the service, as a client it’s not acceptable I paid for a service that is not done, it’s not what they use or not in my nails, is what I wanna use in my nails as a customer I should make that decision because are my nails, my money and my time. I paid and my nails were not put in the lamp to dry, in less than an hour my nails were damaged. I went back to the place to complain and the guy at the checkout treated my mom and me horribly, he was very disrespectful and didn't resolve anything, I paid for a work that was damaged in less than an hour and I didn’t receive any type of solution or apology, I will not come back, terrible work and service."

"I would never come back here again. Worst customer service. I got serve by someone who donesn't speak english. I explain to him i wanted my toes cut short and he didnt understand and the lady that works their that was next to him was like "What happen"!?'. Who talk to a customer like that? I made a appointment and comes to find out the person who i made a appointment with he not their. I dont understand why they couldn't call and told me that. My feet was soak in hot water after i told him its too hot."

"Service was good, they take their time. 3 stars because they charge an extra $5 soak off fee, even if you’re getting dip again, an extra $5 if they use the razor on your heels and on top of that an extra $1 credit card fee. They try to make it better by offering a loyalty card & 10% off on your birthday but you can tell when a place’s main goal is to make money off you. Not sure how the quality will hold up over time. Probably won’t go back for nails; will come back for my brows."

"I found my new nail spot my daughter and I were very satisfied and I loved the customer service. I Don't mind paying for good quality!"