LL Flooring

"Unfortunately we had a very bad experience and they have been unwilling to help. After ONE month our bamboo flooring started to deteriorate (yes we pretreated for moisture). You have to go through customer service and they offered us ONE free box of new flooring. Then the deterioration just kept spreading and 4 months later we are having to replace 800 square feet ourselves at a huge additional cost. They wanted us to pay $567.00 to have a 3rd party inspection before they would consider helping us. We were fine with an inspection just not at our expense. Especially considering that we have already wasted thousands of dollars on installation and product and are having to do it all again (this time with with a different product which was installed in another area at the same time with no problems). I simply requested that they pay for the inspection and they STOPPED communicating with me. Other companies come out inspect and replace at company cost. Not LL Flooring!!! Good sales team but beware, TERRIBLE CUSTOMER SERVICE and CHEAP SUBOPTIMAL PRODUCT which they do not stand behind. Please look at the pictures. Small example of a huge problem!"

"UPDATE: the transition strips between the rooms continue to come up even though they were "fixed." The one pictured in the high traffic area came all the way up today because they didn't truly fix it. LL flooring initially said that they were sending out multiple people because we paid extra to have furniture moved. They did not. After calling about it, they sent extra people to help the first guy. The first guy was really nice, but one person can't possibly move the furniture that we paid to have moved. So that's on LL flooring. Not the contractors. The big problem is that we called because of the gaps in the flooring. The contractor came out and reglued it, but didn't actually fix the gaps that you see in the photos. I specifically showed him the gaps and they're still not fixed. We paid a lot for the flooring. I don't understand why the floor has cracks. I was impressed that they were very clean as many contractors in this area don't actually clean up after themselves. It wasn't a completely bad experience, but I'm not happy that I have up figure out how to fix this on my own."

"Highly recommend! We used LL Flooring to replace the existing carpet / tile in our two story house with luxury vinyl planks. Loved the selection in floors. We did a lighter wood-like floor (bigger planks) on the first floor and did a herringbone darker pattern upstairs. BEAUTIFUL!! The carpet was no big deal to remove, but we choose NOT to install new floor over our existing tile because it had huge grout lines and was not 100% level. Overall process to remove tile was intense. I liked how clean they tried to keep everything. The demo team had different vacuums and equipment that kept dust / debris to a minimum. They worked with me (and around my HOA) to have a dumpster here for as short a time as possible. Installers were very careful around our baseboards and helped to get quarter rounds that matched our walls and cabinets. After a couple months - no gaps in our floors, no planks popping up. A few squeaks we had upstairs are actually gone too. Big shout out to Zack! I can't say enough nice things him. He did the majority of the install and you can tell he's been doing this for quite some time. He did a great job at communicating where he was working the next day so we could move around him. He also helped get my office up and running fast so I could mostly stay out of his hair during the day. I think he must be a wizard with quarter rounds because they look a part of our baseboards. Above all, our floors look amazing! We get a lot of compliments - especially upstairs on the herringbone pattern. Thank you, Zack!!"

"We had a great experience at LL Flooring! Craig helped us and was so helpful and patient because every week we would stop by and take a stack of samples home to see what they looked like in our home. Finally, we decided and bought the Cannes Maple lvp and it looks amazing! There was no pressure to buy right away and Craig was so helpful in answering all our questions!"

"Put in 1400 sq feet of luxury vinyl plank in our house. Very happy with how it turned out. We shopped around and they were the best price and had a large selection. Contractors that installed it were very clean, polite, and did an excellent job. No complaints."