Cement Tile Shop

"I had a shipping issue that was quickly resolved with one phone call. I answered any questions regarding the delivery and they answered any questions I had. Communication was prompt and the issue was handled professionally. This is how it should be done!"

"I picked my tile, Cannes III. Absolutely love the look of the tile. The problem is that it stains extremely easy and doesn’t clean well. The tile was treated / sealed several times as recommended. I did call customer service and they recommended cleaning it with Simple Green. Still not clean. It is very disappointing to spend so much money on a tile that always looks dirty and dingy. I DO NOT recommend the Cannes III. Has anyone else experienced this?"

"Highly recommend! I have used tiles from them twice in our home. Now in our cafe space. The showroom is beautiful AND the husband & wife team are very helpful! Ordering samples is easy and they arrive next day in Florida! We went to the showroom this time - it’s worth a visit if in the area!"

"HORRIFIC COMPANY TO WORK WITH. THIER TILE IS SLIPPERY AND THEY DO NOT STAND BEHIND THEIR PRODUCT. I CALLED FOR HELP AND I WAS GIVEN ZERO HELP AND THE CUSTOMER SERVICE REP KEPT SAYING "OH MY GOD" UNDER HER BREATH. SHE TRIED TO TELL ME I AM THE ONLY PERSON EVER THAT HAS HAD THIS ISSUE. I AM SO GLAD I HAVE SPENT THOUSAND AND THOUSAND OF DOLLARS ON A WORTHLESS SLIPPERY DECK WHEN WET. SO MUCH FOR A NON SLIP PRODUCT. INSTEAD OF HELPING AND TRYING TO FIND A SOLUTION THEY TALKED DOWN TO ME. I AM REPORTING TO BBB ALSO."

"While Cement Tile Shop has a unique and beautiful product their customer service is terrible! I ordered some tile for a project through their website online and paid an additional fee for a residential delivery. The product was on back order. I receive one email the day of delivery saying that the product had shipped and then several hours later 7 phone calls from the driver trying to deliver the tile at a time that had never been scheduled with me. Then they threatened me with more fees if I didn't call them back immediately. As I was currently out of the country this was impossible. In the end, I was able to work it out with the delivery company and schedule a new delivery date but upon delivery, I discovered that the special residential fee just dropped the pallet of tile at the doorstep. My client then had to carry 10 boxes of tile up to the 7th floor of a high-rise condo building. When I called the company to inquire about the the "residential" fee I asked why they had charged me an additional fee if they were going to just drop the product like a commercial drop and they were utterly unhelpful. Remember they sell their product to the average joe not just designers. And if you shop online frequently you know that a lot of companies now have an additional "white glove" type fee to bring goods not just to the doorstep but inside the home. It's true I made an assumption but I think you can see how it would be easily misconstrued. If you are purchasing online it only clarifies what the residential fee includes if you go to the special deliveries page, not at the actual check out and payment for the product. The checkout page just prompts you to pick between commercial or residential delivery and then adds the extra fee. It also didn't state this in the receipt email that I received or on the shipping notification email. It's not the fee I'm mad about it's that when I called and said hey you guys have a problem here they were kind of like well you should have been smarter and there is nothing we can do, sorry. As a person who works in a service based industry, I would never treat my clients like that. Their tile is beautiful but customer service is everything!"