Granite City

"Karla that works here was extremely rude when I was asking her financial questions about my quartz job specifically how much money was already charged on my credit card and how much more money I owed them, She got frustrated and hung up on me I demanded they refund my partial payment, then she realized they wanted the job and contacted me back to apologize. I gave them the job and then they left my outlets undone on the wall and refused to come back and attach my outlets back to the quartz backsplash, her excuse was they don’t do electrical! Attaching an outlet with screws back to the quartz wall is not real electrical work. I paid them a lot of money and was very unhappy with how I was treated and would not recommend using this company to anyone! **UPDATE AFTER READING THEIR RESPONSE!!** GRANITE CITY LIES ! I was hung up on because KARLA was not answering my question and she got upset with me she was on speaker phone my mother and husband heard all!! Then she called back and I refused to hire them and I was demanding my partial payment back until she apologized for hanging up on me. So she quickly apologized because they didn’t want to refund me and wanted to keep my business we were NEVER disconnected! Quit lying or I will keep leaving reviews for the world to know how terrible you treat your customers!"

"My experience with Granite city was fantastic from start to finish. Starting with Karla in Sales to the meticulous installers. My granite countertops and island look amazing!!"

"Overall.... Excellent! We buy a lot of countertops over the years and this company ranks up on top. Small enough to be personal, but big enough to get the job done. Price and timeliness was just fine. And install was great except that the installers came a few hours too early and I had to rush over to get them in, but not an issue this time."

"Outstanding professionals! The owner, Welison oversaw the job right from the beginning and made sure everything was done right and that everyone was taken care. The client loved the white sparkle countertops so much it brought her to tears, she was overjoyed! We will definitely be doing more business with these guys and highly recommend using Granite City for your next home renovations."

"Man... these people are amazing. I had a couple of projects going on and they have been so accommodating. One project was extremely difficult but they made it work! Everyone from service to techs have been extremely knowledgeable and have worked with me from day one. I'm so happy with the service I've received and I'm excited to be able to have my kitchen done soon. I need to give a shout out to Karla, though. As a service advisor/customer service agent, she's been wonderful. Thank you Karla and team!"