Villa Lagoon Tile,

869B Commerce Drive, Gulf Shores, AL 36542

"Cannot recommend this company highly enough. I had a relatively small job, but the level of customer service was outstanding, and made me feel like I was as important a customer as someone contracting for a development. Oh, and the tile. Beautiful, durable, countless compliments I couldn’t be happier. Thank you so much!"

"WORST CUSTOMER SERVICE I have encountered in a LONG time!!! Beyond unacceptable!! My tile installer installed Villa Lagoon Fiore Winter with black grout. He sealed the tile yesterday and applied color safe/stone safe grout today and the tiles are completely stained. I’m heartbroken. I called the manufacturer, spoke to a man who I couldn’t understand his name unfortunately, but he did say, if you were using black grout you should have called us first. How would someone know to do that?! And if you are supposed to use a specific grout, Mapei Flex CL then why is that not noted on your product? Now I am out the money for the tile, the time of installation and now the amount of money to correct this issue which is unknown at this point. The man from Villa Lagoon said, “I’m sure there is something on our website that states this. It’s not our fault. Lowe’s should have something when they received the shipment”. Unbelievable, villa lagoon does not stand behind their product and the only solution offered is to use a rotary sander and hope for the best. What a complete waste and disappointment!! I’m beyond devastated and will never buy another Villa Lagoon product!!"

"Villa Lagoon Tile's cement tiles are absolutely beautiful. The clarity of their color and the level of their finish is significantly more refined than other tiles. I researched many other options, both online and available locally. Not only were their prices competitive, I wasn't able to find anything comparable anywhere else. On top of this, the people at Villa Lagoon Tile are extraordinary, and I don't say that to be kind or as any exaggeration. After placing a large order with them, I had tile delivered from their factory in Vietnam. Some of the tile was damaged en route. Without any complaint, Villa Lagoon replaced the tile for me. I have worked with many people over the years, and I have never been treated more professionally than I have in this case. Susan was absolutely amazing to deal with. I am telling everyone who needs tile to request samples from Villa Lagoon. Once you see their tile, you won't want anything else, and you can be assured that they will give you the support you need and stand behind their product. Thank you, Susan, for your help."

"Villa Lagoon is literally the best. Their service is amazing, they are quick, and very friendly. Rusty is my main sales contact here, he does amazing job and services. I'll surely be using them whenever I need tiles. They have great variety that you can choose from, and they'll do their best to look for certain type of tiles if you ask. Don't hesitate to shop here. Trust me, shop here."

"Lundy was prompt to reply to all emails and she was very professional in her product knowledge and service. The product itself is very unique, easy to work with, durable, and enhances a living space while adding a center of conversation. I am very happy with the end result and the process of ordering. I live in Canada in a remote area and Lundy was able to accommodate our requests to ensure a successful delivery. I will order again and I highly recommend Villa Lagoon."