Gray Line Miami 153 East Flagler Street, Miami, FL 33131

"Tamara and Ruben, Bus 117, Jan. 14- Tour guide was amazing! She was VERY efficient and understanding. I am from MI and was freezing on the bus because of the AC. She had blankets for those of us who were cold. I was not thrilled that our time was only 6 hours in Key West, but that was not her fault. She was fluent in Spanish and accommodated both the English and Spanish speakers on the bus. Ruben was awesome as a driver!"

"THIS IS THE MOST WORST EXPERIENCE I HAVE FACED WITH Everglades Airboat Adventure & Biscayne Bay Cruise. They dont know the route to everglades and they put us in bus for 2.5 hrs and forced to make us watch the everglades boat tour. They dont care customers. They spoiled my Christmas weekend I want to give 0 rating as that option is not available, just going with 1 star I booked this expedia and also I am very much disappointed with the way Expedia is handling this. Expedia does not do anything except taking share money and just blame everything on the vendor, if the vendor is not right None of the things they said happened. They said they will pick me up from hotel, it did not happen. I have to drive to their pick up location. They put our family on bus and just roaming around the city for 2.5 hrs where the destinataion is just 30 minutes. Apparantely driver / organizer forget the route. We have requested them to drop us back as we lost all the time in bus itself. We chose this during christmas weekend After 2.5 hrs they took us to everglades tour which no one in the bus is interested. When we asked them to drop us back they did not do that. THey said you chose your own ride like Uber We are forced to board the airboat tour. By the time we come back we are supposed to get in to Biscayne Bay cruise as they are late we missed that cruise as well and there are no more Cruise Worst part is they are not ready to refund as well and Expedia also did not do anything Expedia should not support these kind of activities. If I Dont get my monney this is the last time I am going to use Expedia. Also I will make sure none of my friends circle book in expedia. Everyone should think twice before getting lured these vultures where they just take money and do not care about customer"

"The bus ride was smooth and comfortable and had USB ports above every seat for phone chargers, which was very helpful. The guide, Tamara, ( who actually was not with Grayline) was fantastic. She explained things as we went, pointed out landmarks, told us where to find things, and offered other things to do in our free time, and she was honest and told us when there wasn't time for something, rather than just taking our money for it. It was easy to sign up for the tour online. My only complaint was that I called and emailed them several times the night before our trip, and someone emailed me back, sent me the wrong itinerary, and then completely stopped responding, and I never heard from them again. I called 3 different numbers for them and left messages, and no one ever called me back."

"Loved both my tours I took! I took the Miami city tour with biscayne bay cruise/ celebrity homes as well and their Key west trip. Miami City Tour + Biscayne Bay cruise: The first morning they were slightly late but that was no bother as I was being picked up at the hotel directly beside mines, as soon as I got on I was given a wristband to identify which exact tour within Miami I was taking as they operate a few, I was directed easily to where I was supposed to head after leaving the transportation bus to join onto my City tour- It was unbelievable they made a few stops in the art district and little havana allowing us to walk around and get the feel of the area, also allowing us to grab food and any drinks from stores or restaurants. The tour was operated in both English and Spanish allowing users of both languages to understand and enjoy our trip as a group! After our city tour we got dropped off at the same location and given simple directions along the pier area to take our Biscayne bay cruise, once onboard we were welcomed and told some safety procedures and continued on with our tour.. They had a bar on board which had a great speciality drink on my behalf as i’m a vodka drinker (hard to get that cheap in the states) The tour took us along the bay and around the islands one being celebrity island the guide told us again in English and Spanish about who is living at these locations and made fun jokes! Similarly with the famous fischer island. We got brillaint views of Downtown miami after leaving these famous islands and more information on the buildings we see. After dock we had around an hourish wait until pick up where I got to chill on one of the public sun beds beside the pier which was nice to pick up some sun, the bus driver eventually called out our last names heading towards our stop back at the hotel! Great day out :)) Key West Trip: This morning they were a lot more punctual and had a few more stops before getting on the road to Key west. The guide again was inclusive to speak both English and Spanish and let us know exactly what was to happen at beginning allowing people to prepare themselves as it is a long day. Once you leave Miami and head on the highway towards the keys you are told we are going to stop at a local diner at one of the first Keys for food to eat (this is bought at your own convenience) the food itself was not brillaint but this is no fault to the Grayline group but allowed us to be full for the next while of driving which definitely helped with the groups spirits i’d say. The way down after food they let us know some local spots to hit up and some tours if we were interested in taking them (bought at your own convenience) They offered discounts on the local buses which was great for those wanting to take them. Personally Key west is small I chose to walk everywhere and had researched spots I wanted to hit up before. Once landing in Key West we were told to take a photo on our smartphone of the pickup location so we do not forget we’re we have to return to by the designated time. They waited an extra 10 minutes after leaving time then we began our journey back to Miami, again bus driver saying names just before the stops so we can get off at our Hotels. I really enjoyed both days out with this company and wouldn’t hesitate to book with them again. Worth every penny, and it weren’t even that many for the memories! Thank you Grayline Miami"

"I am not sure how to spell her name but Marlene and Ruben were fantastic, we were uncertain about how we would get to our booking with fury catamaran cruise but she walked us and anyone who needed help to their bookings!! She has such a heart and Ruben is a LEGEND! I have never seen a person drive a bus that well rofl he made a turn that I just couldn't believe he made and I promise I thought my head would hit the window and it never did! We were right on time with our events even though it seemed as though we left late. Most of what held up our time were passengers who were a little confused about if that was their bus or not, other than that they were swift to pick everyone up and we were on our way. Nothing was rushy they gave us a breakfast break and all! Marlene is super knowledgeable on the tour, the culture behind the tour, the florida keys, and soo much more, in the end I admire her consideration and patience for such stress! She just took her time with every single person and their need and I would highly recommend gray line miami any time. I took the catamaran snorkeling tour ! I booked it through booking . Com and it wasn't false advertisement! They were gentle with us newbies and funny as well! Surprised us with open bar and I didn't even know this was an amenity !! Yaay me! Lol score! 5 stars!"