Azul Airlines

"Completely disorganized, very clunky website, it doesn’t work for check in , flight information or purchasing luggage. Terrible boarding system. I missed a international AND domestic connection. Flights are often delayed or just canceled. Poor customer service. If I have a choice will never fly AZUL again."

"May 13 we had the worst experience using Fort Lauderdale Airport ... no conection thru other terminals weather protected and terminal with no food options and staff, Azul and Airport, not at all ready for emergency situations like floot.. After one strong rain and the airport was 100% caotic. Azul abandoned all passangers with poor communication and any information or help.Took us 2 days, at our expenses, ho, food and transport. Total frustation... FLL and Azul, never more..."

"Very poor customer service. I purchased 2 one way flights and realized I needed to change the dates for one day sooner. My original flights cost me $167. When I tried to change the flight date for one day sooner, Azul wanted to charge me a change fee of $240. That is 144% of the cost of the first flight! I might as well throw my tickets in the trash and just buy new tickets for less. I pleaded to have the change fee waived but they declined. Waited 30 minutes on hold to speak with a representative just to have them try to milk me for money."

"My favorite airline. I prefer FLL airport. MIA is usually very crowded. Employees are always polite and helpful. The check-in is getting faster despite COVID delays. Be prepared to show your test results and the form filled from ANVISA website. Keep in mind they charge $150.00 for oversized luggage. If your test result is expired (24h for antigen or 72h for PCR) you can make another test at the airport. They charge around $180 for rapid PCR and you get the results in 15 to 40minutes."