About the Gotogate
Gotogate is a leading travel agency located in Miami, Florida, United States. We specialize in providing our clients with a wide range of travel services, including flight bookings, hotel reservations, car rentals, and vacation packages. Our dedicated team of travel experts are committed to ensuring that you have a seamless and enjoyable travel experience. Whether you are planning a business trip, a family vacation, or a romantic getaway, Gotogate is here to help you every step of the way. Contact us today to start planning your next adventure!
2121 NW 2nd Ave, Miami, FL 33127, United States
Reviews of Gotogate
"GoToGate (in partnership with Booking) canceled part of my two-stop return flight for no reason. For a month, they pretended to be resolving the issue, and then claimed they couldn't do anything, suggesting I handle it with the airline myself. As a result, I had to buy a separate ticket for the canceled leg of the journey, leading to stress and additional expenses. Interestingly, I managed to purchase a ticket for the same flight, indicating that a solution was possible, but GoToGate did nothing to address the problem they had created. More than a month has passed since that moment, but the money for the canceled flight has not been refunded."
"Unlawful business practices with hidden fees and useless customer service. You might save a bit of money if everything goes as planned with your trip but if something goes wrong or if you need to change your plans, you're on your own and can say good bye to your money."
"Terrible customer service. Not worth the headache. The airline (Lynx Air) canceled our outgoing flight due to a hurricane. When I called gotogate to get a refund for that portion, they told me that I would have to call Lynx myself to have them release/refund the funds 1st to gotogate, then I would need to call gotogate back to have them refund me. Lynx Air was difficult to reach, but regardless, they refunded gotogate. When I contacted gotogate to get my refund finally, they tried to charge me a $45/person fee for handling the refund, because apparently, they didn't think the flight was canceled."
"Update: they did refund me after multiple complaints were raised. I wish it didn't take such escalation to get the desired result, but pleased they resolved the issue. Original review: They are 100% scam. Wish I would've read the reviews prior to using them. They truly are as bad as everyone says. I had a miscommunication and bought tickets for a trip for me and my wife. I called and canceled within 30 minutes of the purchase and was informed I'd have to pay a $90 service fee to cancel both tickets. My total trip was only $139. I will never use or recommend them again. They're a bunch of thieves hiding behind some ridiculous terms and conditions. Expensive life lesson to say the least."
"The worst airline booking system ever! My flights were changed without a reason, and sent me the notice 2 days before departure, either I cancelled my flights or took it, like I had a choice but actually I didn’t. I will never use this again and sincerely suggest everyone don’t use it, it would ruin your happy travel mood."
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