Fairfield Inn & Suites by Marriott Holiday Tarpon Springs

"Unfortunately the day before my trip the hotel sent me an email to contact them. Luckily I checked my email. First of all the email they sent had an invalid phone number. So I had to search through the website until I found a valid number. They apparently over sold the rooms and canceled my reservation. So I then asked how to get the $14.38 of travel insurance refunded that I purchased through their website. They said they can’t do that and I need to call Marriot. So I called them and they said I needed to contact the hotel itself which I had already done. Needless to say, I’m really upset first of all that my reservation was canceled and then I’m made to jump through hoops for a refun on insurance. I’m beyond frustrated."

"Marriott needs to dump this hotel or their reputation will be destroyed by places like this. It was more like a Motel worst. The staff was very nice and that’s my only compliment. Breakfast was a hit or miss but was happy they had something for food there. No restaurant. They upgraded my room to a sick room. Under my mattress I found god only knows what it was, maybe puke and lots of it. First uncomfortable bed for a Marriott that I’ve slept in. The rugs were so dark, god only knows what’s in that carpet. The pull out couch was so uncomfortable to sit on. During the day you could see all the scuff marks on everything. Never again! That was bad bad bad!"

"Would not stay here again. The TV REMOTES worked only if you were standing next to the TV. The internet described as high speed is not even close. The speed ranged from 3.5 —4.2 Mbps. Basically no internet and no TV. Oh yea, and the shower has no water pressure on the main floor. No where near what I would expect from a Marriott property or 3 star hotel. Service from the front desk was similar to the internet speed.... mediocre"

"The staff were amazing, very helpful, and very personable. Breakfast was hot, ready, good variety, and on time. Our room was very clean and tidy. Pool area is basic but it works. The laundry room dryer needs replaced or fixed. It ate so many quarters and wouldn't turn on. Had to get assistance from front desk and they were able to help me get it going. I hope this is fixed before next year. Overall, the hotel was clean and in good order. The hotel lobby and dining area need a face lift and more personality. If you want a good room view this hotel is not for you."

"I was staying the week for continued education and my company booked me here. It was a great experience and made staying a whole week for work an enjoyable experience. While there, I was helped behind the reception desk by both Jen and Adam and they were wonderful. At one point I had to come down for one thing or another and the three of us ended up just having a wonderful chat for 20 minutes or more. They're awesome employees. I've worked a combined 15 to 20 years in customer service and retail management and I can say without question the ownership and management team should count themselves lucky they have such great people representing their hotel and brand. The same must be said about Ron in the kitchen. Every morning on the dot there was a fantastic breakfast with tons of options available. He's an extremely kind and friendly person who also contributed to making my stay a pleasant one. I will need to be returning to Holiday FL for continued education in the near future and will request I stay at this location."