AAA Stuart

"My aunt and I had the worst experience with AAA. It took 24 hours to get my car towed from Indiantown to Jensen Beach. No follow ups. It was extremely the worst and most horrific experience EVER. The customer service representative was more like a detective asking questions about why it needed to be towed, what was wrong with it, have you tried to move it? The list goes on and on. If you are a member and pay for a service, then why is it so difficult to get the service you are paying for? The request was submitted via the mobile app on Friday evening at 7 pm and the vehicle was not picked up until Saturday evening at 6:58 pm. This is not the first time that she has had to wait an excessively long time for service. In a separate incident. My aunt had locked her keys in the car when she went to her storage facility. At that time she had her five year old grandson with her and they were forced to wait for five hours for a locksmith to come and open the vehicle. This is just unacceptable as a paying member of AAA. They gladly renew yearly without fail but when it comes to providing customer service, they fail the customer. Truly disappointing experience."

"We had the pleasure of talking with Andrew, he was a great help to us. He helped me understand our insurance. I would highly recommend Andrew to all my friends and family. Very sweet and informative."

"My car broke down at a traffic light. I've been sitting here for 3 hours waiting for a tow truck"

"After calling AAA I waited hours for a tow. Their customer service was horrible. They told me that there was no one in the area available to tow my car and assured me that they were doing everything in their power to find someone. I called AAA back about 30 minutes later to ask for an update and was told then same thing. Waited another 30 minutes and was told the same thing. I said "what if I call around and try to find someone myslef. They told me I was welcome to call around and try and find someone myself but insinuated I wouldn't have any luck. I called all hooked up towing and Joe answered the phone. He said he had a guy that could come and get me immediately. I called AAA, gave them "All Hooked Up's" number and asked them to reach out to Joe. They said they would. I waited another hour and called Joe back. He said he hadn't heard from AAA. Joe stayed on the phone with me while I got a AAA supervisor on the phone. The AAA supervisor said "we don't see anyone available to tow right now". Joe told them "what are you talking about? I have 3 guys available right now"! NEXT some how Joe explained to the AAA person where to look on what ever screen they were looking at to see that there were people available to tow my car. Joe was able to get AAA to cover for my tow (i've been paying for AAA for 10 years. I expected more from them). The tow truck driver showed up quickly, was polite and personable."

"Lenny, from All Hooked Up towing, assisted us when we called AAA. He was fantastic. He really knows his stuff. He got us moving within 5 minutes of showing up and had a smile on his face while doing so. He answered all the questions I had. I would call Lenny for any auto troubles I have. He is the reason for the 5 stars! Thank you Lenny."