Small World Transportation 3503 Small World Drive, Haines City, FL 33844

"Yessss"

"Called to make a reservation on January 8th. They sent me a paper to fill out and return and stated that once I return the quote paper they would reserve my spot while I confirmed a PO through our district. Today, the PO was confirmed, and I called to let them know the money was on the way. This is when they told me they were booked and couldn't help me. I stated I booked with them at the beginning of the month. They stated bc I didn't state in my email to reserve the bus there was no reservation created, even though I was told over the phone to fill out the quote paper and a reservation would be made. Now my kids don't get to go on a field trip bc there's not enough time for a new PO to be written and paperwork to be filled out. Cool. This is the first time I've had an issue with Small World, that's why I gave 3 stars, but this experience ruined my liking of the company. Bonnie was still very professional and very apologetic about the confusion. So if you use this company just get in writing that reservation is confirmed to avoid my situation."

"Our community uses Small World for many trips. Bonnie is awesome. Always responds back and is very nice and personable."

"Good company"