Dyson Service Center

"Just had a wonderful visit with Raymond and Matt. They were such a big help. I love my Dyson. I’m considering getting the upgraded v-15. If you need a Dyson or service on yours, definitely come here and visit them. Exceptional service."

"I was so happy to find that there was a repair shop so close to where I live. But the best surprise was meeting Matthew. He was so sweet and accommodating. I didn't even know that my vacuum was under warranty. He fixed the problem and I was out of there in less than 15 minutes. Raymond was very nice too. I left there with what looked like a brand new vacuum. I love my Dyson even more now. I thought I scanned the bar code to leave my review but I could not find it in my phone. Technical, I am not. But I told him that I would write a review because I was so impressed so here it is. Great job guys!!!"

"Matthew is awesome. His customer service is excellent.. he helped me solve my problem with my air purifier filters. I couldn't get them on to save my life I struggled and stressed.. I figured just go to the store they may be able to help and sure enough. I was in and out he explained to me the way the new filters are designed and he even put them together for me in seconds. I am very pleased. Now I can go back to breathing healthier air. Matthew I greatly appreciate you."

"I’m sorry but I can’t agree with all those 5* ratings given by others. This Dyson center does not deserve to be called as Service Center. They said my DC25 cannot be repaired. We argued for 5 minutes then I took the vacuum home and fixed it myself in about an hour. One day my wife found a screw on the floor while using the Dyson and the wheel standup lock failed. I saved the screw and took it to this “service” center, with the expectation of having the vacuum back shortly after fixing the fallen screw. Instead, they (two of the technicians) explained that a 25 is an old model and there are no parts available. I told them that nothing is broken, we found the missing screw, it just has to be re-inserted and tightened. They said if they take it apart and something breaks it’s their responsibility. That’s true, but aren’t they supposed to be able to disassemble and reassemble any Dyson even in a dark room, eyes shut? So I turned my back to them, took the Dyson home, unscrewed 9 screws, reassembled the wheel locking black plastic peace and fastened it appropriately with the fallen screw, then reassembled the wheel support parts and voilà, the Dyson now stands upright, erected like a … pole. Pictures of the fix are attached. And this was the second time this week they told me the “can’t fix it no parts available” excuse. Two days earlier I asked them to fix a V6 handheld. Granted, that’s also an old machine, but hey, how come we can have a Ford Model T fixed with parts available in 2023 but not a 10 year old Dyson?"

"To start off I needed a repair for my DC39 most awesome tank around. This place was so small but it’s so awesome. I imagined an “Apple” like crowded room environment and got peace and simple room configuration not cluttered with people and wires and devices “testing the latest hybrid rechargeable alien dyson tech” for example. Nope quiet peaceful and quick. I loved it. Just LOVE Dyson"