Roto-Rooter Plumbing & Water Cleanup

"Sergio was very thorough, hard working and diligent. He didn’t give up until he figured out the problem. He was also very good at suggesting pipe shield and the benefits without over selling. Hes very nice guy too! Highly recommend!"

"Made an online same day appointment on a Saturday , no extra chargers for weekend. Sergio arrived on time, listened and understood the situation. He gave me a quote and went straight to work without hesitation. Sergio worked tirelessly until the issue was resolved. Much appreciated his excellence and professionalism."

"William was very friendly, knowledgeable, courteous, and professional. He took the time to explain what step he was going to take to determine where the damage was coming from in my ceiling. I appreciate the fact that he took me step by step and did not rush the process or speak to me as if I was incompetent. I am pleased with the services rendered."

"Title: Unfair Charges for Basic Water Heater Assistance. I recently had a frustrating experience with the service provided by [Company Name]. I contacted them to help me turn on my brand new water heater, as I lacked the necessary knowledge to do it myself. What disappointed me was the exorbitant fee they charged for such a simple task: a staggering $159. First and foremost, let's consider the complexity of the job at hand. Turning on a water heater is a basic task that requires minimal technical expertise. In fact, most homeowners can easily handle it themselves with a little guidance. Roto rotor however, took advantage of my lack of knowledge and charged an outrageously high fee for a service that should have been reasonably priced. Additionally, it is worth mentioning that water heater manufacturers typically provide comprehensive installation manuals and step-by-step instructions to guide customers through the setup process. In my case, I sought professional help purely due to my lack of familiarity with water heater systems. However, instead of offering affordable and fair assistance, roto rotor saw an opportunity to exploit their customers' lack of expertise and charged an unjustifiable amount. Furthermore, I was disappointed by the lack of transparency regarding their pricing structure. Before scheduling the service, I asked for a clear breakdown of the costs involved, but was met with vague responses. It was only after the job was completed that I was presented with the hefty bill, leaving me feeling deceived and taken advantage of. Overall, my experience with roto rotor was disheartening. The exorbitant fee they charged for a straightforward task, coupled with their lack of transparency, reflects poorly on their integrity as a service provider. I would caution potential customers against seeking their assistance, as there are undoubtedly more affordable and trustworthy options available in the market."

"Update- I received my $501 refund as promised. I think that the company could do better in their communication but they did make it right for me. On March 21, 2023, I used Roto Rooter to help me with some water damage. The initial gentleman that came to my home, Mike, was awesome! He found where the water was entering (from underground) and asked if I wanted his company to come out and clear out the drywall and air out the issue. I said yes, and then the next thing I knew I had a project manager, Yesenia, come out that day. It cost me $575. Yesenia told me that she would be with me from start to finish in the project. She indicated another group would come out to dehumidify the walls and use a microbial substance for any mold. She asked for my credit card and put a $1500 charge on my account which she stated would be the maximum charge. She also took my homeowners insurance information and said that she was going to help me get my insurance company to help alleviate the costs; she did not. A team came a day later and started to tear out walls. One wall that they removed led out to the garage. They put a plastic covering over the hole which did not stay put no matter how many times I tried to nail it back onto the wall. The workers came and went. They were professional and polite, but the communication was terrible. I never knew when they were coming. They would tell me one day and show up the next. They would indicate morning and come in the late afternoon which caused me to constantly readjust my schedule. When I made an inquiry to Yesenia, she apologized, and phone calls were made to me by the workers to clarify the appointments. Yesenia said that I needed a different company to fix the water problem. She recommended Elite Contracting Group who came out to survey the damage and see if they could fix the problem. The person I dealt with, Gio, I waited, patiently, for ten days and reached out. No response, I didn’t actually get his quote until May 25th. I called Yesenia in the interim to explain that I was not getting any help, so she recommended RACS. John, from RACS came to my house on May 4, and said that he thought it was a foundation issue. He recommended LRE. I contacted them, but they said it wouldn't fix the problem. I called John from RAC to just give me a bid to close the walls, and he never responded. I was at a loss as to what to do, so I called Yesenia back. She told me that it wasn't her job to help me find a company, but she was helping me voluntarily. She indicated that her work with me was finished. Honestly, what the heck does a project manager do if not try and manage a project from start to finish as she initially indicated? I told her that because of all the storms and the hole from the inside of my house to the garage, moisture was coming into the house and I was going to have to pay for the dehumidifying and microbial sanitation again. She said nothing except, “oh.” I am now over two months in on this project and it still is not finished. I had to find my own company, Serve Pro who will be fixing the issue. As a person who teaches interpersonal communication at a local college, I would like to point out that Roto Rooter is poor with its communication and customer service. They are great at starting projects, but they don’t follow up at all. If a person is not asking questions they will not get any assistance. When the project manager indicates a maximum of $1500 on a credit card that is not accurate, I spent over $3000. I also wonder if the company may have even caused damage to my house by letting all this moisture from the outside into my house because of the holes. I am very disappointed by the customer service I have received. Language matters. What people say and do mean something. I would expect that a company as large as yours would have training to that effect. As it stands now, I feel like I was cheated out of $3000, and that doesn't make for a good Google review."