Penguin Air Conditioning Service

"Short version: They lie about when they will be out. They lie about their charges and they don't get back to you...you have to call them. Detailed version: They advertise on their site that they work hard to earn your service. They say they can have someone out within 2 hours. They also say $20 off the service call if they are late. At 9am they told me someone would be out to my house at 12pm and they would call when on their way. So first off that is 3 hours from the time I called. I didn't fuss because I have patience and was happy someone would be out the same day. Then, at about 12:30, when I hadn't heard from anyone saying they were on their way I decided to call the office. I was told that the job my tech was on was going to take at least 3 hours and he won't be out to me until after 1:30-2. Fine. I mean I rearranged lunch schedules at my job to accommodate but never mind that. Finally around 3:30 I got a call that someone was on their way out to me. Good. After review of my unit, it was determined the part was covered under warranty and according to the tech it will only take him an hour to replace it and their hourly rate is $89. Good. He said someone from the office would call me Friday to schedule the install. No one called. I called them, again. Saturday morning I received a call from someone saying they would come out on Monday to replace the part and the charge would be $375.00!!! For what? I ask. Trip charges he says. So on top of their inability to be on time they also change their prices whenever they want. Did I mention that I paid $49 for them to come out in the first place? Yeah. That was a total waste and now I have to find another company and hope I don't get ripped off again."