JackRabbit Air Conditioning

"To be clear, Jackrabbit is closed and Air Pros bought the phone line. I called and scheduled a visit for routine maintenance. What I got was an explanation of the doom that was coming for me, how the coils in the handler were in bad shape, it's leaking refrigerant from who knows where (he won't be able to find the leak), the compressor will be dead soon and the cost to replace only the coils would far exceed $4000, so it wouldn't be worth it. Oh, and no, we can't just add refrigerant to give us a little extra time. I need to replace the handler, but I have to have the condenser replaced as well because it would be illegal to replace only the handler. 3-ton unit, they can do it for $8,500. Oh! Wait! There's a special going on! They can do it for $8,250 and they can do it right now! Then we did something that no one else understands - no one can explain this to me. We stuck a probe in above the handler and said "I should be getting 0.3 but I'm getting 0.0" so "some duct work is probably collapsed or there's a hole" and that I would need a specialist to diagnose this separate, unrelated problem that he just found, but I'm in luck, his supervisor is a specialist. I called another company. There is no refrigerant leak, duct work is fine, coils were corroded and clogged, blocking a lot of air flow, coils replaced for $1,800. Problem solved. Air Pros misdiagnosed the problem, misrepresented both the age of the unit and the availability of parts to repair the unit, and never serviced the unit which is what I originally called for. I spent $59 for them to send a technician who did nothing but try to get me to panic-buy a brand new system that I didn't need."

"After 19 years I needed a new AC in my home. JackRabbit exceeded my expectations. Tony was thorough in presenting my options and answered all my questions. He was punctual and professional. On the day of installation four very professional showed up, O’Neil, Juan ,Gio and Jo. They worked all day and the work was done to perfection. I am extremely happy and would not hesitate to recommend this reliable company. I appreciated the text communications with the names of each workers and the punctuality."

"Wow Excellent customer service great communication by txt and phone Thank you Angela! Thank you for Jason (technician) for the outstanding job. No hiding Fee. Jason explained every single step before he start the tune up on my A/C. Also advised me what necessary and not necessary to improve my A/C. $65 WOW. I highly recommend this company for everyone. I am signed up for a maintenance program for $99/year (2 visit). Great company, excellent team!!!!! A+++++"

"Had both original 20 yr old central AC units replaced. Tony with his measurements was able to identify that I had the wrong size AC upstairs and ordered the correct size. On installation day, Tony sent a team of 6 to my house to do the 2 AC replacements. These guys are extremely detailed oriented and performed the install over 8 hours. I am amazed at the craftsmanship and quality of work they performed. They fixed so many issues with the original install such as missing insulation, poor wiring position, no drain valve, no drip pan, no anchor on my condenser, not having the correct sized AC, air handler position and filter location. The house cools much more evenly now, I have more closet space, and I am confident these ACs will work reliably for a while, especially since Tony covers all labor for 2 years! The final install looks like a work of art. Worth every penny. I am so glad I didn't hire a handyman. Special thanks to Oscar, Juancito, Geo, Jorge, Mario and Juan."