Pioneer Repair Service

"I had an issue with my refrigerator ice maker, they promptly came out and replaced the capacitator and told me to leave the refrigerator unplugged for 2 hours to “reset”, which I did as instructed. I turned the fridge back on and got the same error code, the said they would research the error code and get back with me, still no return call, and I’m out $225. A week later the refrigerator stopped cooling, and I found out it is because the coils are dirty and cleaned them, this should have been caught on the initial call instead I had to research and fix that myself. I tried to support small and local in this case got burned, I would not recommend pioneer."

"Justin was amazing throughout the whole process, any questions I had he answered them with ease and helped me understand what was going on with my AC. He was also very quick!!! Amazing service and amazing employee!! Thank you pioneer air conditioning and appliance repair!! You have a customer for life!"

"This family business goes the extra mile for the customer (they did for me anyway, going to the shipping point themselves to pick up my a/c unit that mfr and shipper did not get to Lady Lake on the promised date.) Mr. T and his sons are honest, professional, and reliable. I compared prices and theirs were most reasonable. The warranty was superior to others also. I live in Lady Lake MHP and have recommended them to folks I know here who have also been happy with Pioneer. As an aside to this review, I'd like to add my personal warning from my own experience that whatever service you may need, never call Frank Gay. Call Pioneer."

"Pioneer A.C. Installed a new A.C. Unit at our Florida home. Gregory the owner was very informative, answered the questions we had. They installed it a day ahead of schedule. Sent pics of the new unit. I highly recommend there services. Thanks again to Pioneer.."

"When we first hired this company, we had a very professional gentleman come and replaced our AC unit. We had not had any problems with it for years. So we called them a couple of weeks ago because the AC was not cooling. My husband called them numerous times but complained that they never replied so I had called them from my number and got a response via text "I'm on the other line please text me your request and I'll contact you right back. Thanks". I replied that my husband sent a text. He then replied back to my husband and agreed to come sevice our unit. Well being that we were not there at the time, we left a check with our handyman to give. When my husband spoke with the repair man, he stated that the total will cost $100 more. My husband paid with a card the difference of the total. A few days later, my husband noticed a second charge for the total again. So my husband reached out to them to let them know that we have been double charged which we understood that it could have been a simple mistake yet, no one answered the phone or replied back. Then again I called from my phone and spoke with the son of the owner who said that he will investigate and get back to us later that day. My husband attempted to reach out later that day and of course no one answered. No one returned the call or nothing. So due to our frustration we have canceled the card and we are filing a dispute tomorrow. We have the receipts and statements. It is a shame that a company would ruin their reputation for $225. If it wasn't for their lack of response and due diligence, I would have given a better review. As of now, I would not recommend this company to anyone, nor will we use it again."