ANDREWS APPLIANCE Parts and Service, LLC

"I am updating my previous post. In 2022, i paid Justin Andrews in advance for a Sunbeam commercial washer dryer. I still have not received it, nor have i received reimbursement. The communication back and forth over several occasions has failed to remedy the situation. I feel like I’ve been kept hanging by him in hopes I’d forget. The money has obviously been spent. I know the Andrews came upon hard times, but it has been approaching 18 mos since and why I'm posting this. It’s a sure disappointment from the Justin Andrews I originally had experience of doing business. Just because I live in a big house (my mother’s) and have been caring for her these past years due to her debilitating Alzheimer’s, funds are dwindling. Being without these funds or the items they were used for purpose they were paid, is a grave & debilitating matter for us presently. I wish no ill for Andrews appliance and that they will have better days. I hope this matter can be resolved without further action. Lesson learned: do not pay in advance of services or item ordered until delivery. >>>>>>6yrs ago>>>> Totally awesome experience with Justin Andrews who serviced my Maytag washer. I had been told by another Appliance company that my washer was not worth replacing, as the estimate to repair totaled $900+ I was charged a $79.95 service fee to find that out. I called Andrews Appliance Parts and Service with inquiry on purchasing a new machine. When I described what was wrong per the initial service reps detail of estimate for repair, Justin suggested I allow him to have a look/see. He believed he may be able to fix it and said he wouldn't charge me for the service call if he wasn't able. HE FIXED IT!! In fact, what the Independent Appliance service rep indicated as the main problem, wasn't it at all!! This company represents a level of integrity with superior knowledge and understanding of the trade, that goes beyond the modern day ladder of ethics and service experience."

"ANDREWS APPLIANCE Parts and Service, LLC (AAPandS, LLC) is a complete cut above any other business I have dealt with in my long life and is the best of the best. Justin and his team are excellent in their knowledge, professionalism, efficiency, timeliness, thoroughness, follow through, integrity, courteousness and care, as well as, extremely helpful, gracious and compassionate. They go above and beyond to help you out in every way. I had an icemaker, a year old, that I had gotten at a different appliance store, who offered service, as well. Turns out they were unable to help me out when it broke down. They had recommended I contact AAPandS, LLC. I was desperate to get it working, for my prescribed burn and land management crew, working in the heat we have been having. I called AAPandS, LLC and they said they would come out, even though I am a bit out of their range. They came out right away and got the icemaker working again, temporarily, but said it needed a part. Once they got it, they would come back out and put it in. But they got my icemaker going again at least, enough so that my crew could have ice, while we waited for the part! They called me, in the interim, to make sure my ice machine was registered, which I had neglected to do, and coordinated the registration, plus checked on my warranty. Once they got the needed part, they came back out to put it in, as soon as they got it. Coincidentally, when they had come out to put the needed ice machine part in, my one year old oven/stove had broken down a couple of days before. Again, the appliance store I had gotten it from, same place I got the ice machine, could not help me out. I had mentioned my oven/stove situation to Justin, just in passing, when he came out to put the ice machine part in. He said he would take a look at it, when he was done with the ice machine. Oh my gosh! He worked his magic and got my oven/stove going again!!! Unbelievable!!! He is incredible!!! In 2017, a reviewer of AAPandS, LLC, had said that AAPandS, LLC "represents a level of integrity with superior knowledge and understanding of the trade, that goes beyond the modern day ladder of ethics and service experience." What he had said is still so true, to this day. AAPandS, LLC is awesome on all levels!!! Wish more businesses, across the board, took their example. Totally highly recommend them!!!"

"Eric is very professional and nice guy, and was on time and has great manners. He made the appliance repair look simple and did it in a timely manner. He also made a call for Washing Machine Repair for my wife while I was in hospital which we were also totally happy with the repair and I really appreciate him taking care of her. My wife found his business online and we will now buy our appliances and our repair work from only Andrews Appliance."

"Ridiculous service. They sent a kid ( younger than 20 by my estimate) out to repair my washer. He was here approximately 20 minutes and $70 later. To tell me it would cost about $700 to repair a cog with broken spines. I refused of course. My 68 year old husband looked it up on you tube to discover how easy the repair would be with a part costing less than $25. My husband fixed my machine and it is now working just fine. If I could give a negative remedies I would. My recommendation, don't call Andrews, look on you tube."

"Eric was the technician that repaired our refrigerator. Upon arrival, he immediately identified the problem and had the repair completed in less than 30 minutes. Very nice, professional, and courteous young man. Justin, the owner, was equally as professional, nice and courteous as Eric. They care about their customers, and it shows! Andrews offers an appliance maintenance program that we plan to sign up for as well. We wouldn't call anyone else for repairs!"