Our House at the Beach by Tropical Sands Accommodations

"Loved the condo we stayed in and the turtle pond out back was an awesome bonus! Will definitely come back!"

"The name certainly fits. Very homey and convenient to most anything you’d need for a relaxing vacation. Will definitely stay here again. Can’t wait to return to that inviting pool!"

"The condo we stayed in at Our House was beautiful. 5 Stars! Very well kept and a nice view of the ocean and beach from the balconies. We went with several families. First night Sunday we reserved the grill to cook out near the pool. In the middle of cooking a storm blew in. We stayed under the shelter. My husband went to check on the cook and going up to the grill because of the rain the cement slop was very slippery and my husband fell. Next day x-rays confirmed broken ribs. I called the office on Monday to report the incident. I was informed that management would call me back. Almost 2 weeks later and multiple almost daily emails to Teresa from the rental agency we have not heard from anyone from management or the HOA from the building complex. Teresa assured me she forwarded all of my emails to the HOA with my concerns. Although Teresa was prompt and attentive no one ever followed up to check on my husband. No concern to a paying customer who was injured on their grounds. The day prior to my husbands fall we spoke with another customer who also stated he to fell in the exact spot! No caution signs No mats nothing to ensure customer safety. Toward the end of the week the "maintenance man" placed a small mat in front of the grill. Mats were also placed at the entrance of the pool and near the bathrooms. We asked about placement of the mats and asked if that was done due to the two falls at the beginning of the week. The "maintenance man" stated they were always there and he changed the mats daily! LIE! WE have picture proof there was never a mat there. To boot he blamed my husband for the fall stating he pushed the mat under the grill when he fell along with his beer can. The "maintenance man" further stated we should not have been under the pavilion in a storm we should have gone inside didn't we know it's Florida and rains every day. Explaining the storm come up quickly and asked if we were to walk in the storm in the thunder and lightening back to our condo which was not next to the pool he stated yes. After stating we should know it rains in Florida he stated the weather was very unusual for Florida that time of year. We asked why management or HOA representative did not reach out to inquire about the incident and check on a customer the "maintenance man" put all blame on Teresa with the rental agency stating it was her responsibility and she was "shucking" her responsibilities. The "maintenance man" who would not give us his name was very rude and lacked any sort of empathy or concern to anyones safety. We were at fault for not running when the storm hit and not knowing it was coming. The apple must not fall far from the tree in employment because the sheer indecency of the HOA/ management to not reach out to a customer who was hurt, lost his entire vacation and additional weeks of income is speechless. I have never been a paying customer that was treated with such little concern for wellness and safety. They were not even concerned for their protection and ask for an incident report to be filed. Nothing! Although our condo was amazing the communication with Teresa was appreciated the complex management/HOA was awful!"

"Staying in the West Tower at 501 and we absolutely LOVE this condo. Proper 2 bedroom condo with 2 bathrooms. There are 2 balconies. One attached to the living room and the other attached to the dining room giving you a floor to ceiling 90 degree all window view of the beach. The balcony has a seating area with 3 chairs and a pair of loungers and 2 side tables. Can't wait to have breakfast out there and wind down the day with the view. Love the decor and furnishings. Really like having a proper dining room seating for 6. Bedrooms are well appointed. One thing that I wish was better and that is the water temperature for showering which is luke warm. The parking spot for 501 is under a car port. Will stay again!"

"Awesome location and great views. We stayed in E604 it's a nice condo but it needs some updates. But overall it's a nice place to stay."