De Paula Realty USA

"Booked a property through AirBnB with them in early January. They cancelled the reservation a month later, shortly before my trip. Leaving me to scramble to find a replacement last minute with diminished options and much higher rental costs. Very irresponsible and inconsiderate to the customer in that regard. Would recommend to stay away from this agency."

"Great Girls weekend getaway. Reliable, friendly service."

"I have not even Started my vacation yet and my experience with this company has been awful. I have been trying to reach a representative for our vacation house for over a week, and no returned calls. I finally received a text asking me to call back the day before check in. Well it's Saturday and the offices are closed! I have left numerous messages with the emergency contact number and still no contact. What the heck am I supposed to do??!!"

"DO NOT USE DE PAULA VACATIONS - I rented a home directly from De Paula Vacations as they offered me a lower rate than listed through VRBO. I was a little bit concerned about their contract language which was filled with penalties for checking in early, checking out late, using things you weren't supposed to, putting garbage out etc. It was very harsh but it's just a rental house so I moved forward. When we arrived to the resort community there was traffic backed up on the entrance road for miles. Apparently the 4pm check in time is for every house in a huge community and this was a holiday weekend. It took us an hour and a half to get through the line to check in. De Paula Realty should have altered their check in time to keep us from having this problem or at least let us know of the situation so we could have avoided the traffic jam. Instead they said they couldn't control the resort, they just manage the property. While true, not great customer service. Once we checked in I noticed there was not way to turn on the hot tub. I asked and was told that since I didn't pay to heat the pool, the spa would not be heated or even work. Their rental listing did not say anything about the spa not being heated. I would never have rented the house if I had known the spa would not be heated. I asked about this and was told it was written in the contract. In fact it's not written in the contract, just that the pool would not be heated unless we paid for it. They then said it was on their rental listing. It is on their rental listing NOW, but it was not on it when I originally rented from them. They changed it when I called them on it. This was again a terrible way to handle a customer. While we were there I had to contact them about how to work the three remote TV set up, the dishwasher didn't work and the pillows and one of the master beds were lumpy. Otherwise, the house was nice, roomy and well stocked. I would highly suggest if you like this community, which is great, rent from another source. Do not use De Paula Vacations."