Preserve at Deer Creek

"This place is a scam they charge for applications and then they deny residency over the smallest issues. Especially in season when they are near capacity. I was denied based upon a 15 year old resisting arrest without violence charge. As petty of a charge that this state has. Even though it was over 15 years old they refused us all and kept the 500$ application fee!! If any criminal record will warrant a refusal they should say that before applying. When I tried to complain to corporate office they told me consider myself lucky because this property has the worst complaints and service record of any they manage. You have been warned!!!"

"Management is super super rude. It’s like she doesn’t care. I’ve been living here for 4 years now and it’s sad how downhill this place has gone. The quality of the apartments are not up to par with mold, raccoons, trash, stuff tends to break all the time. I’ve had an issue with my account for months and nobody has yet to reach back out to me. I have to chase them down for a response and to get stuff handled. I have never had a rent issue up until these last couple of months with this management team. It sucks because this is such a great location with great amenities but I can’t deal with the rude staff and bad quality for the apartments. I’m glad after reading the comments I am not the only one saying the exact same thing about Erica and how rude she is plus other issues within the community. Every time I look out I see people moving out and I understand now."

"So everything was great, until we got mold... we served a 7 Day Notice to Cure and because they cut a hole in the wall, the notice was cured...not how it works..but okay... now it's been over one month and the mold is not removed and there is a HUGE hole in the wall. We've had to remove our items as our infant son's health was being affected. However, they do not want to let us out of the Lease and want us to continue to pay for a unit we cannot reside in. Would you live here? The people that we've been emailing with include Erica Perkins the Property Manager and Rafael Rodriguez, their Maintenance Supervisor."

"I hadn't had AC for almost 8 months. For the past 7 months my AC has been broken and no one has done nothing about it and it gets 80 degrees in my unit, kind of hard to live in considered-luxury place with no AC. It started with the previous management and now carried on to the new one. Me and my family are now forced to sleep in the living room with a portable ac that is really loud. Also, all the doors are splitting apart, and falling from the hinges. I put requests and I went to the office more than 6x to request maintance, nothing was done. The laundry door fell on my wife's back. They don't care about tennants. All they care about is money and raising the rent in a place that is falling apart. I have proof of videos and photos of my situation. They raised my rent in January $600, now I'm finding out through my neighbors that they are raising the rent another $500. Their excuse is for the past 4-5 months since they bought the place is, "We are new"."

"Just moved in here about a month or two ago, right when the management changed. Apparently that's a trend here. The office staff are often completely lost on what's going on, even though it's been around two months since management changed hands. It's impossible to get a hold of anybody on the phone line. Our water utility bill still hasn't been posted with our rent, so I'm fully expecting to get smacked with a fat charge in the coming months. Oh, and I've noticed that they bumped the rent for one bedrooms up nearly $250, so thank God I signed my lease right before the management swapped. It's obvious where the new management's interests lie. Otherwise, the community is really nice, including neighbors. The apartments are decently sized and put together, but I'm worried about ever putting in a maintenance request if the other reviews are to be believed. Good luck with parking near your building if it's past 8 PM or so. I'll probably be here another year if I don't get sucked punched with a crazy rent increase at renewal, but yeah, I'm not super impressed with how this place is ran thus far. Shop around a little more before you settle here honestly."