Bella Terraza

"If I could give zero stars, I would. My apartment had mold that was never fixed, and maintenance always marked the job as complete. When I asked to be moved to a different unit, they kept me waiting. Then, the manager started charging me $250 month-to-month because I wouldn't resign a lease for the same unit. Mind you, the previous manager stated I could continue paying the same rent until they found a suitable unit for me to move into. The current manager, Kristen Palau, refused to remove the month-to-month charge, even though I showed her an email from the previous manager assuring me that the charge would not apply. On top of all this, the apartment walls had so much mold (a health hazard they ignored) that never got resolved. Not to mention, the AC started leaking and soaked my bedroom carpet. When I called maintenance, they brought a dryer that stayed in my room for over two months. Homeless people even slept outside my bedroom window. When I decided to move out in January, January 1st was a Monday, making it difficult to move out. Regardless, I moved out on the 5th. Management still charged me $250 for January, even though I moved out on the 5th. They also charged me for utilities for the whole month of January. Essentially, they wanted to use my deposit to renovate the apartment, fix the mold, and all that, claiming the apartment was not clean. I cannot clean moldy walls, and the toilet issues were never fixed. When the manager would not fix the billing discrepancies, I decided to contact the regional manager, Heather Carter. She wasted a whole month acting like she was solving the billing issues, only to give me the same answer. Mind you, she kept asking me for evidence, and I gave her all she needed. This management are scammers; they don't care. DO NOT MOVE HERE, ITS LIKE PAYING TO LIVE IN HELL."

"If I could post with 0 stars I would, finally moved out of the hell hole, no AC for almost the whole summer every summer for 3 years and supposedly it was all brand new and maintenance always had to call someone else because of the warranty B.S., they never fix anything the pools have been blue and closed for 3 years, and that's part of the price of rent! No pool , no gate, and I had the maintenance tell me to my face it was to hot for he or any of his guys to get on the roof to check my AC unit! Yet we suffered and had to buy a window unit for the bedroom just to be able to sleep at night. Trust me it's Lisa and Dion and they are non caring about anything but there jobs and will lie to your face, don't move there you will regret it."

"VERY UNPROFESSIONAL TOOK MY MONEY AFTER BEING TOLD I WOULD ONLY HAVE TO PAY AN CERTAIN AMOUNT GET THE WELCOME HOME LETTER SAYING I HAVE TO PAY ALMOST $2,000 WHEN I WAS SPECIFICALLY TOLD I’D ONLY BE PAYING $500 TO MOVE IN BY KEVIN!!! THEY ONLY CARE ABOUT THE MONEY VERY UNPROFESSIONAL & RAGGEDY DONT WASTE YOUR MONEY OR TIME!"

"This place is the most horrific place to live, we continually went without AC during the summer months, have crazy leaks and flooding when it rains, mold, plumbing issues and deal with roaches !!!! The staff is VERY UNPROFESSIONAL AND WILL TRICK YOU INTO BELIEVING THEY ARE THERE FOR YOU . As soon as you sign the lease, all hell will break loose ! Car break-ins, horrible maintenance, dirty filthy grounds, NO AMENITIES, AND THEY WILL CONTINUOUSLY LIE ABT HAVING THEM FIXED. The dumpster overflows with trash weekly !!!!!!!! They care about nothing but getting rent on time but will not fix anything !!!! They will NEVER answer the phone and will treat you like trash . There is a woman by the name of Deion and she is HORRIBLE AND UNPROFESSIONAL ! She tells everybody’s business as well as discuss other tenants accounts without any hesitation, she’s very VERY unprofessional and has brought this property to where it has gotten . She bashes the property managers and is just a horrible person. She has violated the laws of HIPPA time and time again . We will have this investigated as well ! NEVER EVER EVER MOVE TO THIS PLACE! It gets no lower than this place !! TRUST ME"

"I love this place! 100 percent recommend for anyone planning on moving. The leasing office lady Lisa was an amazing person to work with. She made my moving experience so easy and I love it!"