Southern Dream Vacation Rentals & Management, Inc

"Shawna Davis was awesome to deal with and very professional. The place was amazing and the Resort was Fantastic !"

"I usually dont leave reviews but forvthis one I had too. this house was amazing. quiet area. super clean house. love love. if I'm ever in the area again. I will definitely will stay in the same home. thank you for everything and thr amazing experience."

"We rented this home in May 2023. IT WAS EVEN NICER THAN IT LOOKED ONLINE! The living area was open concept with a nice kitchen and comfortable furniture and plenty or room to spread out. Bedrooms were large and beautifully decorated and furnished. Conveniently located only minute to Disney and other parks. Also the customer service was impeccable. Bring your family here for a dream vacation!"

"I had the pleasure of working with Southern Dream Vacations and their owner, Shawna, for my short-term rental property in Central Florida for the past few years, and I couldn't be happier with the experience. Shawna has been an incredible advocate for my property in every way. One of the standout qualities of Southern Dream Vacations is their responsiveness. Shawna and her team are always quick to address any inquiries or concerns I have about my property. Their dedication to communication has made the management of my rental property smooth and stress-free. Shawna's expertise and attention to detail have been instrumental in optimizing my property's performance. She goes above and beyond to ensure that the property is well-maintained, and her knowledge of the local market has helped me maximize rental income. Overall, I highly recommend Southern Dream Vacations and Shawna as a property management company and owner. Their responsiveness and commitment to excellence have made them invaluable partners in the success of my Central Florida rental property."

"I hate to write bad reviews, but this one is actually an ALERT! BE AWARE of this Company and Shawna Davis before you book any properties managed by them, or hire them to take care of your Property!!!! I booked a house they manage in Orlando over VRBO as non-refundable since we were 3 days from the day. Right after booking, they will ask you for your ID and will send you another agreement in writing for you to sign. Under this other agreement made by them, they ask you to list the people who are sleeping in the house, which I did. Next day I wrote them via the app and mentioned that I was planning to get a cake to sing Happy Birthday to my son turning 11, ( his birthday would only be on the following week, but since the cousins were there, I wanted to take advantage of the family together and anticipate the get together to do that) , and that my husband (who was out of town for work and not on the list ) would try to come over for the day to be with us, but there was a possibility for him to have to sleep there for a night only. They replied right away saying " Hello Rafaela, Unfortunately, the home only allows and sleeps up to 13, so any more than that is not permitted. If this doesn't accommodate you and your family, then I would suggest you to find a home that allows more. If you need to, you can submit cancellation request. If at any time there are more than what the home sleeps, you could be asked to depart early with no refund as again the home allows no more than 13". As you read this message it will MISLEAD you and it also tricked me! I interpreted this message as she was giving me the opportunity to cancel and find something else. The reservation was done a day ago, and I would still have 2 days to find something else, and she would also have 2 days to find another family. After I read her message I responded " Hey Shawna, I understand, and that’s is very unfortunate! But since I don’t know yet, I would prefer not to risk. How do I apply for the refund?" , she didnt reply. Then I asked again; "And it would be a full refund correct?" , she again didnt reply. As I was in a rush, I went ahead and cancelled the reservation and messaged her for the 3rd time: "Hey Shawna, Please accept my cancellation. I just submitted the request. Thank you for being upfront!". A few minutes later, after I proceeded with the cancellation, and told her I did it how she recommended, Shawna replied saying that there was NO REFUND to be given as I had booked a non refundable property. As you can see, she purposefully never mentioned that I could CANCEL but NO REFUND would be given. She gave me a recommendation and hid the MOST IMPORTANT part of it, which was MY REFUND! Shawna message to me was misleading and intentional. She knew exactly what she was doing. WHO in their Right STATE of Mind, would cancel a reservation knowing that they wouldnt receive their money back?? But thats not the worst of all.... after several back and forth messages, I told her that I was going to keep the house since she would not return my money and in the case my husband went, he would take a hotel room to spend the night, but that I would not agree to lose my money. She kept saying that it was up to her to refund me or to let me stay with the house! At this point I understood her intentions. She wanted to make easy money, and that is all. For not a single minute she cared about the customer, and the fact that all I did was being honest to her. I immediately called VRBO and explained the whole situation , and their agent put her and her secretary in the line to speak to me. They gave Shawna the opportunity to whether issue my full refund or let me stay at the house and she denied both options! They said they couldn't do anything and that she was the one in control because the cancellation came FROM ME!! I am disputing this charge with the bank! Hope that what happened to me serves as an alert to you!"