Great Expressions Dental Centers - Pembroke Pines

140 South University Drive, Pembroke Pines, FL 33025

"Great Expression dental hygienist is a scam artist!! My son went in for a cleaning that was covered by my insurance and came out with a bill! I was literally sitting in the waiting area for him. Before he went in, they were told to do his cleaning only. The hygienist had him sign for a screening because he just turned 18. My son said she didn’t explain that there was a cost!!! I’ll be writing to corporate!!!"

"I am a little disappointed, that my appointment time was not honored. This shows a lack of respect for my time, when I respected theirs. Other people coming in after arriving early, checked in and been waiting on the lobby, then have to watch those others coming in after and being served first and waiting is a slap in the face. Hopefully someone got the message after I expressed my disappointment."

"Ms. Jeannie is the bomb. She is very polite, professional and productive. She talked to me about my dentist services that I would need. Ensured that I understood my treatment plan. I have met anyone at this establishment in the 4yrs I have been a patient, this positive. Her attitude and service is 5 STAR!!!"

"I called this past Thursday to provide my updated insurance information and schedule appointments for me and my two children. I was placed on hold for over 30 minutes and no one ever came back on the phone. I hung up, called back, and left a message explaining I was at work and was no longer able to hold and asked for a call back. No one returned my call. It is now Saturday and I had to call again to update my insurance information and schedule appointments. Someone answered. took the updated information and was placed me on hold again. I was on hold this time until the call disconnected. (Over 30 minutes again) When I called back, Leslie was able to assist me with my appointment and help me with my children and I thank her for that, but this issue needs to be addressed. There are staff members at this location who could use a refresher on customer service and phone etiquette when assisting patients."

"Although the location is convenient, the service provided is not the greatest, with the exception of Christine, the dental hygienist. My experience with the orthodontic surgeon and the process for having a tooth extraction was horrible. Not only did I have to wait at least two months get an appointment with him, despite being a current patient with the facility, I also had to wait another approximate two months to receive the results from my consult. This is in addition to them canceling several appointments in between. When I finally received the results from my consult, it was the assistant that called me to share this information with me over the phone. She wasn't even able to answer the questions I had. I was extremely disappointed when I finally spoke with the surgeon and he told me that he wanted me to get another exam done. When I went to have this exam conducted as instructed (within the same week as my appointment), I expected to receive a call back with the results, let's just say, it's been at least a month and I still haven't heard back from anyone. It's bothersome when you do what you have to do to ensure you keep up with your health, but the people you entrust to assist you with this seem as though they do not care enough about you to do the same. How is it that I was able to get an appointment with a new dental establishment (that is very well known), and within the same day of my appointment, I was not only able to receive my results from the orthodontic surgeon, but was also able to get an appointment for my extraction the following week? If you are thinking about making Great Expression at the Pembroke Pines location your choice for your dental needs, I would strongly encourage you to seek other alternatives, unless you want to be as frustrated, and angry as I have been them."