Sage Dental of Pembroke Pines

"This location is excellent. I highly recommend anyone looking for a dentist or orthodontist to give this location a try. The level of courtesy and professionalism from the entire staff is to be commended. My dental hygienist (Milagros) is great. She is friendly, professional & very knowledgeable. The front office staff is next level. It's been a long time since I've seen a place run this well. Unfortunately we are living in a time where competence, kindness and customer service has gone by the wayside; that is absolutely NOT the case here. It is very refreshing interacting with people such as Daijah, Michelle, Shantel & Elle at the front desk. They are all helpful & friendly. Kudos to the management for selecting, training and maintaining such an incredible staff. -Erik"

"The women at the Sage Dental Pembroke Pines front desk are phenomenal! Today, they helped me decipher my care plan, what I had already paid for, scheduled me for more services in my plan, and even offered and obtained my required prescription which I need while having dental work done. They made everything clear and easy for me, all with kindness and grace. They are a credit to the organization."

"Very professional, friendly and competent in every respect. I have been with this organization for many years as well as other family members. We have always had a very good experience there and highly recommend anyone in need any kind of Dental service."

"Several years ago, I had a dental implant done at Sage Dental of Pembroke Pines. It failed prematurely. Since each implant system is different and uses special tools, I had to return to Sage, since no dentist in my area (I had moved) uses the same implant system. No credit was given for the premature failure of the implant. I called Sage and they said they could fix it for me. I provided all my insurance information for them to verify. Before the first appointment, they said they took my insurance and I was set to go. However, after the initial evaluation and treatment, I was told they would not accept my insurance (Humana), and I would have to pay all expenses out of pocket. I called Humana to obtain an exception to go out of network and they agreed to do this, however the office manager, Jessica, was not willing at all to work with Humana, would not take the calls from their agent and would not even agree to let me give her my case number. Nonetheless Humana sent me an explanation of benefits showing me what my copay amount was and what they were paying Sage Dental. I took this with me to my second visit to have the crown installed. I showed the office manager and she still was not willing to accept my copay amount and told me I would have to pay in full and it was my problem if I wanted to get reimbursed. She literally did this while I was sitting in the dental chair being treated and took the credit card machine to me half way through treatment indicating they would not finish and she would not be willing to accept what the insurance company put in writing they would pay and that I still needed to pay all charges up front. To top it off, I was told I owed a balance from my initial treatment years ago (which I did not owe, but was forced through extortion to pay). Evidently, they do ¨balance billing¨ in which they negotiate a fee with the insurance company they say they are willing to accept, but in reality do not accept it and then bill the patient the difference. Then they say the patient owes something, when upon leaving the office and having received the treatment, everything has already been paid in full. I find these practices to be very dishonest. They are not willing to work with the insurance companies or will not accept their negotiated rates, they are not helpful to the patients and when you need to speak to the office manager, I was told she was very busy and they were short staffed. I tried in good faith to work with them and resolve the issues and I got a very bad faith response from them. I hope I am never in the need to go there again and definitely would not recommend this dental office to anyone."

"Pros: they’re active about making sure you’re insured and covered and in the right place. Cons: small hiccup in billing and prescription. Overall a decent dental place which is also clean."