Higgins Dental : Marcus Higgins DMD

"I use to love this place. It was great. However, I don't know what happened in the last year to year in a half. I keep getting scheduled on days when a Dr. isn't even available. They don't tell you that the Dr. isn't in on that day until the day of your appt as you are walking in. I schedule my appts 6 months out, that is pretty normal. However, for 2 appts in a row now, they cancelled the appt with a 48hr notice. I understand things happen, but now they are scheduling the appt 3 months out from the 6month out date. To me, that does not seem very fair since if you can cancel our appt, why can't you cancel someone else's next week. At this time, I have started to look for a new dentist as I just can't continue with this unprofessionalism and it will be over a year and half until a Dr. actually looks at my teeth which I have been paying for."

"Dr Higgins unfortunately is all about the money & unwilling to work with you, even when the quote they gave me increased by $260. just a few days past there 90 day quote deadline. The rest of the office is very pleasant."

"The staff and dentist were really nice and understanding to the past trama I had with another dentist. I was nervous, but they took their time explaining everything to me. I've already scheduled follow up visits and would recommend this office."

"I do not recommend dr.higgins for any of the services. He offers . This man is more concerned about money and time.i was to have a root canal and other services performed .however when he started to numb me up there was not enough time for a local to work before he tried injection with a needle .i was startled with immediate pain from the needle and shouted out .at which he became highly agitated and aggressive stating “we dont do that! WOAH ! We dont do that here there’s kids at which i responded what you were doing was hurting me what am. I supposed to do ? I suggested he sit in the chair and let me do the same to him at which point he said he would Jack me up . At which point i offered him the opportunity to try.and told him this encounter was over .VERY UNPROFESSIONAL . This office is about money plain and simple when the dentist found out i had no money to be gassed he became aggravated because it would take much longer than anticipated and decided to use the needle before a sufficient amount of time had passed in order for the local anesthetic to make it a more comfortable process also at the time this occurred the dentist was late returning from lunch.and i was the first patient after their lunch time if you are on disability with Medicare and Medicare this is not where you want to go this dentist is only concerned about what he can charge for ,his previous work i had done a month earlier i am already having issues with and was marginal at best . I had assumed it would be finished up properly at next visits there were to be 3 and i only completed one visit at which time i paid my portion in full before they even started really a VERY bad encounter the staff were very nice . It was the dentist that was the problem pain is an expected element when seeing a dentist but his attitude and behavior was uncalled for"

"I have been looking for a dentist to go to since moving to Jacksonville 8 years ago. I ended up going back to my home town dentist because I had a couple bad experiences here until finding Dr. Higgins! The staff are incredibly friendly and helpful. I felt like I was being well taken care of throughout the whole process. They have extra safety steps in place with COVID as well. My cleaning went great. and the X-rays were also a seamless process. I will be coming back here for years to come. Highly recommend."