Insurance Office of America

"Cadle Roker of the Insurance Office of America in Longwood is a Godsend! Our company is a vendor for many large commercial property management companies that have many requirements to meet before you can work in their facilities. Cadle helps us navigate everyone and exhibits a level of professionalism and customer service that is sorely lacking in most industries. IoA has provided our company with commercial insurance for many years and we hope to continue this relationship for many years to come."

"Terrible company called them 8 times and 3 emails to verify a carrier and had to pass on that carrier due to horrible service. Would not recommend this insurance company."

"Absolute worst insurance company. Our agent went completely silent after we signed up for homeowners insurance. We were literally in the middle of setting up other policies as well and this person (who was the manager as well), and apparently the whole company, went completely MIA. For the last three years I’ve called hundreds of times to every single IOA number and I’ve never ever got someone ANYONE on the line. I’ve left hundreds of voicemails for anyone to call me back. Not once to this day has anyone ever reached back out to me. We were recently dropped from our homeowners insurance policy carrier and we were never notified. Never received any letters or phone calls from IOA or the insurance carrier. Only to find out from our mortgage company who let us know a month after it was already cancelled. I’ve wasted hours of my time trying to reach IOA and have never ever received a response. I have no idea how this place is still in business. I would highly advise to run as far from this place as possible. Could have saved a lot of time and money going elsewhere to start."

"I requested a homeowners policy quote to replace my existing policy and was told that quotes were good for only 30 days and the agent "Dylan" would reply with a quote in a few weeks. I did not hear back from him so I got a quote from USAA. Once I requested a cancellation of my current policy, I received an email from Dylan with a quote that was lackluster at best. I was then told that I needed to complete a proper cancellation form in order for me to cancel my current policy. I was emailed by another employee, "Storey" that once I confirmed my address, she would send me a docu-sign form to sign. After 10 days now, I have not received the form nor a call back. I guess at this point I should file a complaint with the Fl Insurance Commissioners website. I don't want to pay for two policies because of IOA lack of responsiveness. Very poor service and communication."

"I connected with this Insurance Company through ZEBRA.com Maybe you've seen the commercials on TV. Seems like it would be considerable cost to run those Ads. I bought an Progressive Auto Policy from them 1 year ago. Called them last Friday morning and left a VM asking someone to call me about quoting a Home Owners policy. Didn't hear anything as of Wednesday morning but got a random marketing email from them Wednesday morning thanking me for my business and asking me if I wanted to get quotes for my other insurance needs like Home Owners. Hilarious. They're spending all this money on trying to market to customers and they can't even return a phone call! I write back and tell them I've been waiting since Friday for someone to return MY call. That did stimulate a call from an Angela asking forgiveness for not getting back to me, but said they weren't writing policies in Florida while the TROPICAL STORM was going through, but said they should have reached out and let me know the reason for the delay. She said we'd like to offer you a Home Owner's insurance quote. My response, "I can't do business with a Company that won't return my call". I'll find an insurance office in my own backyard from now on. Seems like this Company doesn't know the importance of responsiveness when you're selling policies virtually. I can't imagine your experience will be any different if you choose to do business with them."