Bank of America (with Drive-thru ATM)

"Horrible customer service by the manager. Have two accounts there and have been with BofA for over 10 years. They lost a wire for $6500 which took over 4 months to get back. Most recently went to have a simple paper notorized saying I sent someone another wire for $200 and he refused to do so. Went to Truist and they had no issue doing the notary for me so I opened two accounts with them. I don't recommend this branch at all. Mgr is very unprofessional."

"Every time I go into the bank for help in Dunnellon they could never help me. They say all we can’t do anything about that. I believe I go to Crystal River and they do it within two minutes for me. They tell me a check gonna clear on a certain date and clear seven days later I have a small business and I can’t operate like that. I do not recommend Bank of America and on top of that. Every time I get gas, they decline my Card saying it’s fraud"

"The drive through was unable to dispense cash, so had to go inside. When I was asked about it, the employee acted as though it was somehow the customer's responsibility to notify the bank of problems. I found this a little odd. I mean it's not my job to keep up with the equipment to make sure everything is running properly. IDK, really odd response by the employee."

"Worst experience I have ever had at a bank. I have been a customer for almost 30 years, it has changed names over the years. I lost my debit card and went to the bank to get help with a new card. Apparently, they don’t do that anymore (what???). Not only that, they are phasing out the cards (what???) and going forward you have to use digital. It took me awhile to understand because it seems so extreme. They were incredibly rude and the manager raised his voice telling me “I’ve already told you 9 times.” He was keeping track??! Yep, total rudeness. They would not have that job if not for customers. I do not recommend the Dunnellon, FL branch of BOA."

"I walked into the lobby and waited for the teller for a few minutes. I was then approached by an employee with a box of masks in hand telling me I had to wear a mask. I advised him I couldn't do to a medical condition. He said I had to. I pushed back and again repeated myself. I was then told to go outside and the bank manager would come out to help me. I waited outside the door for 5 mins, the bank manager came out took my card and then I waited 15 more minutes!!! The entire time there was no one waiting to in line to be helped by a teller. I have no clue what took him 15 minutes for a simple withdrawal transaction. Note this location does not have drive through teller service. I was made to feel like an outsider just because I can't wear a mask. My time was completely disregarded as there was no reason for me to have waited as long as I did. I would have left had the bank manager not taken my bank card. Ironic part is, if you wear a mask inside and your nose is exposed they are okay with that. The customer that was being helped, when I was waiting inside, had his nose completely exposed. I now drive to the branch on 200 and they are happy to assist me without a mask inside the lobby just like every other customer. It's worth the 30 minute drive."