Bank of America (with Drive-thru ATM) 206 North New Warrington Road, Pensacola, FL 32506

"They NEVER answer the phone. I have one question and I am supposed to make an appointment or travel to the branch to ask a simple question. Their customer service sucks! I'm closing accounts and moving on."

"Update 03/29/2023 I had the pleasure of visiting Bank of America on Warrington St, Pensacola, for business needs. My wait time was about 10 minutes before I saw Heather at the counter. She greeted me with a movie star smile and promptly asked how may I help you? Heather was cheerful, kind, and knowledgeable about my request. She efficiently handled my transaction quickly and had my business completed promptly! Heather concluded by asking, "Is there anything else I could help you with?" No, was my response, smiled and said,"Thank you for banking with Bank of America." There were also two very kind ladies that greeted me at the door and thanked me for coming to Bank of America. A very pleasant experience!"

"If you want a bank that's open 6 hours a day, with no drive-thru windows, and 30 minute inside lines! This is the bank for you. (This goes for all the local branches) Absolutely ridiculous customer sevices.. I'd bet this bank is on its way out of business. or a merge is in its near future This horrible.. will be closing my account very soon."

"In all my years of cashing a check I've never been told we can't cash your check because Richard is on my license and Rick was on the check. All other banks recognize its the same!! Will never do business with Bank of America!"

"Only open 10-4. Drive-thru is never open. Appointments are needed for anything but good luck getting anyone on the phone to schedule one. I have banked here for almost 9 years with a business account and cannot get a form notarized without downloading the mobile app. Absolutely useless. Edit to add: I did try to schedule online and was unable to access my account. I called and was told the only way to schedule is through the mobile app or to go inside to schedule and then return at a later date. BOA has been understaffed for several years (pre-Covid) and the constant push to automated systems is really pushing away business, especially when you're always experiencing "technical difficulties". Regions answered on the second ring and told me to come right in and they can notarize my form immediately. I think it's time for my business to make a change to a bank that appreciates and caters to it's customers like I do."