Sam's Club Tire & Battery

"Bought tires here, so I came when I had a nail. I called to make an appointment, but it was one week out. I made it just in case. I had to upgrade to Plus just to get in to talk to someone. I used an app in the parking lot because I didn't think they would let me in. After I did, I found out that there was a promotion inside Sam's to get $10 off plus membership. Just one more thing that I went back to have them fix. The tire people are all great in the tire center. Ryan and Chris are awesome. They said I could wait for it but could take all day. The appointment didn't show, so they did my tire. I also bought 2 wiper blades, and they put them on. They checked my battery, too. It's too bad you can't make an appointment on the app or online. You can over the phone, but clearly, they are using a call center. My person had a strong accent, and I had to repeat myself. Also, why not offer promotions on the app and in-store. If not, put a banner on the app that says what the in-store promotion is, so if you want it, I know to go inside. I thought Sam's wants people to use the app? It just makes more aggravation. Sam's needs better purchasing people. No in-store fiber pills, Calm, Adidas clothing but I can buy them in Costco. They also let stuff linger some items in now are the same items that were there from November. Some people at checkout and in customer service really need to get re-evaluated, they look and act miserable to guests."

"I called not knowing much information about my tire size, the lady was very patient and told where to look and made me app to get my tire sensor’s changed, best customer service ever. Thank You"

"Purchased a set of new tires online. They arrived within a couple of days. I received a call right away to set an appointment for installation. When I arrived for my scheduled appointment at the Sanford. FL Sam’s location, the customer service I received from Eric was excellent! It is my first time doing tires with Sam’s. I am very pleased with Eric’s customer service and his attention to detail. Thank you Eric!"

"I went to the Daytona Beach location twice in three days to purchase new tires and they were unable to help me so I went to the Sanford location. I arrived around 6:00 p.m. and was greeted by Eric with a friendly attitude. He not only helped me with me with my purchase of 4 new tires but promptly put them on then called me when my vehicle was done. I live closer to the Daytona Beach Sams club but will be going back to the Sanford location where I received excellent and friendly service from Eric! Sams Club is lucky to have such a valuable employee! Thank you Eric for an excellent experience"

"This is the second time I have come here for tire and battery service since the one in Fern Park closed. The customer service is bad. The first time, the person at the tire and battery center did the minimum to help because he was in a bad mood and was ready to leave work. The second time, I waited for more than 15 minutes at the register while the person on the phone pretended I wasn't there. He didn't ask for backup nor did the other employees around offer to help. I wouldn't have renewed my membership if I'd known I'd have to drive out of my way to find another center just to get my tired rotated and balanced. I won't be coming back."