Walmart Auto Care Centers

"I had an issue with my battery terminal no auto shop in my city could help me with, so I took a shot in the dark and called Walmart auto center, they said they could take care of it just bring it in, then when I got there they said it might be an issue they couldn't help with because the bolt was frozen and the wires needed spliced but Josh stepped right in and said he could take care of it no problem, and indeed he did!! So thankful to the other man who helped me to begin with and Josh who solved my problem. I honestly had no idea what to do and they made my day, hire more people like them."

"I scheduled an appointment to have a set of tires installed. It was a one hour appointment and I was told to be there on time, and despite this it took them a total of 2.5 hours to install 4 tires. I was late to work because of this. It took them one whole hour to even start working on my truck, despite me having an appointment and being told I was at the top of the list. The woman that scanned me in told me that I was ready to go and I come back an hour later to check on my truck just to come to find it hasn’t even been touched yet. Manager came over shuffling his feet to scan me in and finally get something started. After an hour wait, which is when my appointment was supposed to be over, my truck was finally pulled into the shop. A technician removed my tires and just left for 30 minutes, nobody in the shop working on anything. The manager came in to call a “meeting” which delayed my install even LONGER. Very disappointed, would like some compensation for the time and money I have lost because of this circus show, but I doubt I will get it. You can’t even leave a review on Walmart or reach out to anybody."

"The care center is terrible they open at 7:00 or supposed to anyway I was here at 6:30 no one came to help me or check my car in until almost 8:00 it's now 8:10 there's five cars and no one is in the bay yet. They have no consideration for the customer. They act like they do not have a job to do. I had to open the door for the other four customers at 7:30. When I called the customer service they said they were getting there tills at 7:20 if you open at 7:00 the door should be open and you should be ready to go"

"I called 3 times, first two times they never answered. Third time, it was like , hello what do you want. I tried to talk then she just hung up. I went and spent my money elsewhere. A week earlier I called Noone picked up, called again same , waited a while called 3rd time, told her I called for tires, I told her don't transfer me Noone answers the phone. She did it anyway. Of course Noone answered. I called right back , same person answered, I asked please don't transfer me to tires, Noone answers the phone, she did it anyway. I called back and asked for the manager and she just hung up on me. Customer no service to the max."

"My car was ready within the estimated time frame and the price was great. The technicians did a great job and have had no issues with my service. Definitely going back for more annual maintenance on the car"