Bates Insurance Group, LLC 419 North Grove Street, Eustis, FL 32726

"This agency has terrible customer service, I would never recommend them to anyone. They failed to give me the coverage I asked for and needed for work and I only found that out when I called State Farm insurance. This unprofessional company (Bates) failed to contact me when my credit card payment for renewal of my policy did not go through. (We got hacked in Canada 3xs) and we were waiting for our new card to arrive. The Bates agent (son) said that State Farm did not cover me did they and I came to Bates. BIG Mistake on my part..They also said they only contact clients by email and I provided an email address. I reminded him (son) that I also provided a phone number and I said I preferred to be contacted by cell. No one at this poorly run agency asked if I used that email, they just said I had to provide an email so I did. My family checked the email and there were no emails from anyone at Bates. Then he said only Progressive would email and they would not contact us. He said it was on me if I did not use my email since I provided one. I said you REQUIRED an email address. I also provided a phone number and he said they do not call or send emails only progressive does that. Very juvenile, defensive, uneducated and unprofessional. Go elsewhere with nice people who take responsibility for their lack of customer service."

"I wouldn't go anywhere else for my Insurance needs, I have referred so many people to Allen. He will go above and beyond to help you find the right insurance for your needs. From personal to business."

"Very professional and willing to work with you to get the best insurance for your money. Friendly and easy to talk to with no push to buy more than you need."

"Allen has by far always been excellent at being knowledgeable and finding out exactly what fits right for our insurance inquiries. Office is above and beyond professional and precise. Takes the time necessary when it's needed, never rushes through. Highly recommend this business for your overall insurance needs."

"Mr. Allen Bates was very professional and helpful in taking care of my business. Very pleasant experience. Nice personality. I do recommend him."