Don Hood Insurance 1031 West 23rd Street, Panama City, FL 32405

"It's almost like I remember it 6 or 7 yrs ago great atmosphere and good service"

"Cheryl at Don Hood Insurance is amazing! Between dealing with a category 5 Hurricane and helping us change insurance providers recently, she is on top of it! She is always willing to answer countless questions and explain terms in clear and easy to understand language. 5/5 would recommend!"

"Cheryl helped our family through hurricane Michael which was quite stressful! Cheryl put us at ease and took the time to walk us through the process and every time we called her no matter what time of day she always returned our call. We had no idea how insurance worked when making claims & repairs but she was very patient and kind helping guide us. I am sure she was dealing with hundreds of people at that time. We just received a call from Cheryl recently our insurance company was dropping us and she called us immediately to let us know. She took the time to walk us through another company/policy, she literally spent 1.5 hours on the phone helping us with a new policy and answering all of questions. Highly recommend this company! 10 stars in my book!"

"This place is a joke and I want to let others know about them ! I have had this insurance company since 2014 haven’t had problems until recently Alecia helped me throughout the years and apparently she is no longer there and it’s new people that I’ve never dealt with I’ve always contacted Alecia she was great . I recently contacted them to re write my policy because I needed to change it to a renters policy and Cheryl tells me she will rewrite it a month before my policy cancels which was 3 months away from the date I called and asked it to be redone . I then contact the actual company FED NAT to see if this was normal they say the local agent needs to rewrite it immediately because if anything happens you won’t be covered do to it needs to be switched to a renters policy . I then call Cheryl back to let her know she seems frustrated that I called and asked her to rewrite it sooner than she wanted me to then said ok I’ll write it and contact you back we’ll weeks went by so I called agency and apparently they knew who I was and my phone number and would never answer I called days with no answer I left v mails and e mails no return called . I then called with a different phone number and first ring someone answers . They were ignoring me . This is bad service and the customer does not come first to them they are unprofessional and since then I have found a new great local agent that actually puts customers first . Customers is how they are getting paid for a living and treating a customer like this is bad for business ."