The UPS Store 102 Northeast 2nd Street, Boca Raton, FL 33432

"They are mocking people in the back and God forbid you bring there a return from Amazon. They also charge more than other locations. Shame on you!"

"In the 5 months we have had a mailbox here they have lost two packages. Mark is literally the worst. I have called to say a package was delivered and someone was coming to pick it up, he told me “I am here alone, I’ll do what I can”. That meant I didn’t get my package. I called today and got an excuse that their system was sending out multiple messages about package receipt after I explained I got three receipts and 2 packages. When I suggested they send clients an email he complained they would have to send 300 individual emails. I told him they could automate it. He then told the next person in line he could help them, proceeded to not listen to me and I let him know what absolute great customer service this was. When I called I asked for a manger and he told me he was one of them. Well, he was not the manager I would have wanted to speak to. And if management thinks he is perhaps I need to find a new mailbox."

"Terrible experience here, the guy Mark is extremely rude and unhelpful. He gets frustrated so quick with a terrible tone. Refused to take back my package in its original form, all I needed was a little tape and he told me that I need to pay for tape. I returned another item with the same package and condition last week with another lady at that location and she took it. He kept insisting that I need to properly package it while the item was in the same exact box that I received it. I have had problem with him every single time, few times when there are others working with him they end up helping out but GOD when he is the only one, worst experience."

"⚠️DO NOT GET YOUR PASSPORT PICTURE TAKEN HERE⚠️ This review is based purely on the passport picture service. I got my picture taken here for my passport. When I went to the post office around the corner to send out my paperwork, 2 of the postal workers agreed that the pictures was too especially around my eyes. I had to spend another $15 to have the post office take a new picture which turned out MUCH brighter and clearer."