Step Up Home Improvements

"Matt was super helpful when it came to getting the job done and making me feel comfortable every step along the way. Very transparent communication, and the guys did an incredible job with the flooring installation. We were surprised at the high quality they were able to deliver on with such a fast install. My girlfriend and I very satisfied with the outcome, thanks again!"

"Outstanding customer service and attention to detail. Matt and his team were amazing! I had to let go of two contractors before I found this company. They were very communicative and scheduled me in last minute around the holidays. The vinyl flooring on my stairs is gorgeous. I would recommend them to anyone who wants the job done well with professionalism."

"Medhi is a hard to find professional talent. He is willing to go the extra mile to get the job done. I have used the company to do floors and will use them again in the future on other projects. Great Company."

"Absolutely beautiful, perfect accent wall, mantel and shelves. Mehdi and his team were honest, on time and reasonably priced. They made sure to do the job on time and also clean up afterwards. I could not be happier with the end results. I plan to use them in the future for other projects"

"BEWARE, and save your money I heavily rely on Google reviews when choosing businesses to work with, whether it's restaurants, hotels, or home improvement services. Unfortunately, my experience with Step Up Home Improvements was far from satisfactory. I urge you to read this review to avoid the same disappointment I encountered. I had new floors installed in two areas of my house in May 2022, and initially, everything seemed fine. However, these floors barely lasted a year before issues started to surface. It's important to note that Step Up Home Improvements offers only a one-year warranty for their floors – something I regret not knowing beforehand, but I accept responsibility for not asking. In April 2023, the floor panels began to lift in certain sections. I reached out to Medhi, the owner, and he promptly sent someone to address the issue, no questions asked. The technician fixed the problems I had at the time. However, now, in September 2023, I'm facing the same issues again. Seeking a second opinion from unrelated contractors who had worked on a different area of my house, they suggested two potential causes. First, the flooring may have been installed too tightly around the edges, causing bunching in certain spots. Second, inadequate floor preparation may have resulted in unevenness in some areas. Both issues are difficult to spot until problems emerge. When I shared this information with Medhi, he informed me that my warranty had expired. He also made remarks implying that somehow this situation was my fault. Despite this, he agreed to send someone to address the issues again as a "favor." After the technician's recent visit, however, I noticed cracking in the corners of some panels and increased looseness when I step on them. Astonishingly, the problem areas have worsened after these "repairs." It's a constant reminder whenever I walk through my living room and bedroom that this job was not completed professionally. I'm genuinely disappointed, and even if I considered calling them back to address these issues, I'm now outside the warranty period, and the hassle of moving furniture makes it unfeasible. Save yourself thousands of dollars and choose a different provider for your flooring needs."