Panda Kitchen & Bath of Oakland

"Garbage. I have paid $300 to a be a corporate client... I have spent around $10,000 with Panda. I needed 1 cabinet from the Ft. Lauderdale store, which should be the same company as Miami, right??? No... they could not make an exception and wanted to charge me an additional $300 to buy the cabinet... I also called ahead before driving to the Broward location to make sure I was not going to be charged this fee as well and was told this would be zero problem... of course, I get to the store to be told this is not the case. Unprofessional and very unhelpful, especially after ordering with them repeatedly over the last few years."

"Great customer service! Maria helped us with our challenging kitchen design. Her expertise made our project to be successful. We strongly recommend their products and services."

"I read some bad customer service reviews. My experience was good. I have done kitchens before so I am a bit experienced. I came with the measurements and knew what cabinets I wanted. Vicky was tentative and even offered some alterior optioms that were good. They assembled the cabinets for a reasonable fee and I was able to pick it up 3 days later."

"Dear consumers, please do NOT purchase from Panda. Reasons are as follows; super low quality cabinets and you will have to fight to get what you paid in full for. They do not deliver what they say they will and in my case, had part of the cabinets ready 2 weeks after they promised and confirmed and we were missing two major cabinets that we paid for. So we had to be a squeaky wheel and had to fight to get our missing items and they arrived over 4 weeks late. The installer that reps Panda, Gonzalo Lair, was absolutely unprofessional and terrible. He made commitments he did not meet and did not communicate any of the changes in schedule and timing that he ran into. He literally quit the job, stating he was not able to finish it. This is clearly because he was set to do one thing and one thing only, sell us the Panda cabinets. We already had quotes from other contractors for cabinets and also from Home Depot and he promised a better kitchen quality. It seems he is selling Panda kitchen cabinets and has no care or interest if they get installed and correctly. Though he fronts himself as a kitchen design planner and contractor that will do all the work. That is not the case. Sadly, after having other professionals come I to assess and finish Gonzalo's work on the Panda kitchen cabinets, we have had to tear out much and re do. And it will still not be the same and certainly not as good as what I originally had and what the other companies and contractors quoted me. Stay away from this very low quality China cabinet company and more importantly, steer FAR from any of their contractors and any that would use or recommend them. Gonzalo Lair is not to be hired ever. He will lie and take your money and is not to be hired or trusted. Thanks and best of luck!"

"The location has horrible customer service. When the person working says "you talk to much and need to listen" you know things are bad. The location is contractor/wholesale and is not meant for customers. They wasted our time by designing and then telling us we cannot keep anything but the estimate and the number of cabinets."