Mercedes-Benz of Fort Myers
About the Business
Mercedes-Benz of Fort Myers is a premier car dealership located at 15461 South Tamiami Trail in Fort Myers, Florida. As an authorized Mercedes-Benz dealer, we offer a wide selection of luxury vehicles for sale or lease. Our knowledgeable sales team is dedicated to providing exceptional customer service and helping you find the perfect Mercedes-Benz to suit your lifestyle and budget. Whether you are in the market for a new or pre-owned vehicle, our dealership has a variety of options to choose from. Visit us today to experience the luxury and performance of Mercedes-Benz vehicles firsthand.
Photos
Location & Phone number
15461 S Tamiami Trail, Fort Myers, FL 33908, United States
Hours open
Monday:
9:00 AM - 7:00 PM
Tuesday:
9:00 AM - 7:00 PM
Wednesday:
9:00 AM - 7:00 PM
Thursday:
9:00 AM - 7:00 PM
Friday:
9:00 AM - 7:00 PM
Saturday:
9:00 AM - 6:00 PM
Sunday:
Closed
Reviews
"This was the first Mercedes I have purchased and it was important to me to have exactly what I wanted in both the car and the dealership. I had visited multiple Mercedes dealers and felt that Fort Myers Mercedes was the best. I had a great salesman, Matt, who took the time to work with me to test drive and explain the differences between the models I was interested in looking at. Once I settled on the model I thought best fit my needs, he suggested I place an order to build a car to make sure I had everything I wanted, but that it would take 4 to 6 months to be delivered. I was more than willing to wait. During that time, my salesman retired and I was contacted by Glen Trautman to advise me he would be taking over the handling of my purchase. He was very courteous and wanted to make sure that I knew where my car was in production and that he would be sending me a link to a website that would allow me to follow my delivery process. I was excited to hear we were on the early side for delivery. Glen kept in touch with me each step of the way. I was pleasantly surprised when I got a call from him, telling me that the car was ready for pick up earlier than I had expected. I must say that one of the primary reasons I purchased this car was for the advancements in safety and technology that Mercedes offers. That said, I have to admit, there is a definite learning curve. I was happy that Glen walked me through many of those features upon delivery. He was wise to advise me that I should drive the car for a week and then come back once again to have any questions answered. Needless to say, there was a lot to learn and for me, multiple questions to be answered. Glen did a great job in making sure that I had my questions answered and insured me that he was available anytime to continue to do so. I am looking forward to the same quality of service from Fort Myers Mercedes service department as I have received from their sales department."
"Most times service here is pretty good but I had a warranty issue i.e. headliner coming loose. Service said they weren't sure it was covered but they would check with finance and get back with me. 1 week later they didn't so I called finance and they said they would check with the service team and get back with me. Another week and no answer so I used the Chat Bot. The same answer we will have our team look into it and get back with you. 3 weeks still no answer so just canceled the appointment ."
"Working with Grant was a fantastic experience! He was knowledgeable and passionate about the product and helped show us options we weren't even considering, and ultimately ended up purchasing. We purchased another vehicle from a different Mercedes dealer in town last year and this was a NIGHT AND DAY different experience. This dealership is customer focused and we felt they wanted and appreciated our business. One of the highlights of this whole purchase for me is knowing that I can now work with Grant and the service team at Fort Myers Mercedes on not only my brand new vehicle but the one we purchased last year from the other dealer because I know we're in better hands. The whole process was quick and efficient and Grant went above and beyond to put the paperwork and details together quickly and efficiently. Thank you Grant, we'll be back!"
"I spent a considerable amount of time writing this message. As an individual who values hard work and takes pride in my possessions, I make an effort to keep them in excellent condition. I even keep a microfiber cloth in my car to ensure it stays free from dust, regularly wiping it down. Unfortunately, on three separate occasions, this dealership has vandalized my vehicle I purchased brand new. The fact that I trusted them for the third time only to face disappointment leaves me incredibly upset. To avoid any further misunderstandings, I took photographs of my car before leaving it in their care. Ironically, they managed to damage my center console during their supposedly complementary car wash and vacuum, exactly one year after the last incident, even though it was noted in their computer system not to have my car vacuumed or washed by them! It is disheartening to realize that you pay these individuals and entrust them with your property, only for them to destroy it. The saddest part of my experience is that the dealership has gone as far as accusing me of intentionally scratching my own car in an attempt to humiliate me. Such behavior from the people working at the dealership reflects poorly on their character, and I can no longer have faith in them to handle the maintenance of my car. During a conversation with their Service Manager, Nick, he made it clear that he would only fix my console if I left him a five-star review and called and texted me repeatedly, pleading with me to change my existing review to a five star review. When I refused his request, I was informed that they would not repair it for a third time, as they had already replaced it twice due to their own negligence during the complementary car wash. Frustrated, I brought this matter to the attention of their manager, Todd Voggel. Despite already expressing my desire to never return to their location again to Nick, Todd thought he could hurt me by stating that I am no longer considered a client. Todd, I believe your dealership has tarnished the Mercedes name and that you do not take pride in your job or your dealership. It is ironic how your attempts to manipulate reviews, both through your own and your employees' fabricated five-star ratings, fail to erase the narratives at your dealership. My experience with your establishment has been tarnished not once, but three times. I have included below time-stamped and dated photos depicting the condition of my console when I dropped it off at your dealership and when I picked it up. I would never recommend your dealership to any of my family, friends or clients."
"We had a great experience here! Gary is the best! He was very accommodating and he did not rush us and also gave us advice! Definitely coming back here for my next Mercedes! It was great talking to you Gary! Ps. Cheyenne loved your candy!"
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