BJ's Wholesale Club

"PLEASE HELP!!! THIS LOCATION NEEDS FLATBED CARTS ASAP!!! I am a customer who spends between $15,000.00 and $25,000.00 dollars per month at this location on products... Flatbed carts are being used in store for storage of products to be picked up... I specifically asked a manager if I could use a flatbed cart so I could shop for the $6,000.00 list that I had and was told no. There were 6 carts being used just to store products. A pallet could have been used. 1 employee was trying to help. The manager told him no. I can provide names, pictures and video of all things mentioned.... I have spoken with many individuals and haven't received any solid answers or solutions to this issue... I have said I'm going to write a review and contact corporate and was told "go ahead"... people keep stealing them.... This is not very professional and helpful to any customers... I would like to finish by saying most of the employees are professional, friendly and helpful."

"This location is hit or miss - a lot of products are always sold out. Staff is not engaged, store can be dirty at times, but hey better prices"

"I went to members' service to return a honeydew. I purchased about a week and a half that was not good after cutting it a few days after purchasing. After waiting patiently for her to finish with one customer. I gave her my Bjs card. I didn't have the receipt, and the customer service representative at the counter made it a problem. She asked me if I had the app so she could get the code since I didn't have the receipt. If I don't have the app, she has to look it up. Why is that an issue now. The kicker was that I put my hand out to get my gift card, and she placed it down on the counter rather than handing it to me. I guess next time, I'll keep my receipt with the intention of having to return spoiled produce because I like to keep returning items and wasting time. Usually, customer service is helpful, not annoyed they have to look up a code. The previous customer she was helping became annoyed with her also because she was taking so long to help her renew her card. There was another person standing there doing nothing, just looking. She said her computer doesn't work. This occurred at Oakwood Plaza at approximately 9:32am."

"This the third time that I buy products from BJ’s that are rotten and spoiled. The previous times I didn't go there to return them because of the distance but this is the last straw. How is it possible that there is no quality control for these products if you are one of the largest supermarket chains? I bought these products yesterday 8/19/2023 and the strawberries are rotten and the feta cheese is spoiled. You have to be attentive to these things, someone may end up getting intoxicating. I'm serious, this added to the fact that the products have gone up in price is an unacceptable thing, and if I'm going to pay more at least I hope that the product is in good condition."