Lehman Hyundai Service Department

"Much improved. Before was disorganized and took months for appointments, and no one answers the phone. I would have given it -100000. But things are much improved. I got an appointment the same day. The lady who answers the phone did it right away and was on top of things and friendly. Also given how bad Rick Case and Braman service is this is your best option in south Florida."

"Dropped off my Hyundai Palisade at 8:00am after taking an appointment from 5 days prior. Called Dewis Avila to get an update at 12:00 noon and he said he doesn't have an update and will get an update at 3pm. Didn't hear from him at 3pm so I called at 3:30pm and he didn't answer. Then I called at 5 no one answered called again at 5:15pm and finally got an answer. He said they didn't even looked at my vehicle yet. What the hell is wrong with this service??? I lost en entire day of work and you didn't even start with my car. It was dropped off at 8am????? It has been 9 hours and no one even bothered to give me an update or start working on my vehicle."

"I called in for an oil change appointment and was told it was $60. When I showed up to the appointment I was told it would be $80. It’s my fault for not walking out right then but I am not from the area and just wanted to get the oil change done so I could leave the car to my daughter. About two hours later (yes, for an oil change) I was told the car was ready. I mentioned the price discrepancy a second time to the advisor and he (very nicely) said I was given bad information and the fee was $81.77. I didn’t feel like arguing so I left but I won’t be coming back. It’s not the $20 I care about - it’s the principle. P.S. - The reason it’s such an expensive oil change is because they charge $28.50 for a $15 filter. All around rip off. See the recent reviews if you think I’m alone."

"I went to this dealership over 20 years ago looking to purchase a vehicle. I encountered a salesperson who, instead of trying to provide good customer relations, insulted my wife in my presence causing us to storm out of this dealership. We have since purchased two Hyundai's on two separate occasions in that time span. Both at other dealerships. One at Rick Case and the other at Delray. Both were good experiences. But, it's been 20 plus years. I'm not looking to purchase a vehicle from them. Because of appointment difficulties at other dealership locations I decided to give these folks a try. I was able to get an appointment relatively quickly, compared to other places. Maybe that should've been a clue. I had an appointment and arrived ahead of schedule. There were several attendants at the service side. I was not greeted. Matter of fact I waited almost half an hour before someone came over to help me. I wanted a simple oil change. I thought I was within my allotted maintenance by Hyundai. Long story short, they found a way to say I was outside my allotment and I would have to pay. $160. For an oil change and filter. They throw in a few other words to make it sound as if I'm getting more for my money when in reality I'm not. It's an oil change and filter. Let's face it. The car wash they throw in is not anything fancy. They don't even vacuum the inside. I told the service rep I'm not interested. I'll go elsewhere if I'm going to have to pay. The rep had no interest in providing customer service or attempting to obtain my business. He only said goodbye. Maybe the staff working inside should be trained on good attentive customer service rather than hugging each other and laughing like they're in a school yard. On top of that. A lady asked if I would be interested in trading my car in for a new vehicle. After all my negative experience at this location? That lady, the owner, this dealership and all those people they call staff can go kick rocks. I could recommend the sales staff at either Rick Case, Delray. Even Braman. Not here. If you need service on your Hyundai. I would recommend Rick Case if you have patience and time or a rental. But this place... They can go ahead and bulldoze it and build a park. We need some beautiful greenery that helps cleanse the air and is pleasant to the eyes and remove this blight called Lehman."

"DONT COME FOR ANYTHING BESIDES OIL CHANGE Dropped my car off for maintenance before opening on day 1 and was told it would be 4 maybe 5 days to get it back. No loaner was offered. Its the end of day 5 now, I've called 5 separate times throughout the day, and I've been hung up on after waiting on hold forever each time. Rodrick, "Rod", was my service advisor and couldn't be reached at anytime between 8:30-5pm because of "how busy he is" according to the operators. I asked to be transferred to literally any other service advisor and again had the call end after being on hold forever. Strongly recommend management start incorporating maintenance updates to the customer. Even if it's gonna take a few extra days, that's fine, just keep people in the loop. Update: it’s the end of day 6 and I finally got in touch with my service advisor. They have NOT EVEN LOOKED at my car yet. . . . . . THEN WHY WAS THE APPOINTMENT FOR 6 DAYS AGO???? JUST TELL ME WHAT DAY TO DROP IT OFF SO I CAN USE MY CAR. You understand each time you go they just don't want you to be there. I'd recommend anyone try a different Hyundai service department before this one if they can help it."