Zinn Collision Center at Pembroke Pines 16150 Pines Boulevard, Pembroke Pines, FL 33027

"If I could leave zero stars on this review I would. Dealing with this body shop was horrendous. Took my Lexus to them thinking it was going to be a smooth transaction because they specialize in Lexus' but boy was I wrong. My car sat on their lot for over 6 weeks without it being repaired and the excuse I got from Eli (my service agent at the shop) was that State Farm was low balling them on repair prices yet State Farm stated they were double billing and doing unnecessary repairs. I had 3 different claim adjustors go on site for supplements and they couldn't justify the additional $20k in repairs they were asking for. When I finally pulled my car out of that shop, they charged over $3k in breakdown and storage fees which I was told by the General Manager (Hans) that I would not be charged. Please do yourself a favor and DO NOT take your car to be repaired at this shop, unprofessional customer service and you'll wait around for weeks for charges to add up and no repair to be made. By the way, they were previously known as Lexus Collision Center and changed their name to Zion Collision Center."

"Outstanding job performed. Customer Service staff is very knowledgeable and professional. Bryan Figueroa kept us informed of every detail and step of the process. He is a great asset to the company."

"This has been nothing short of a nightmare. The collision center has a lack of communication with their customers. Was told by Jeffrey Rosa not to turn our vehicle in until the parts would be available. It was over a month and we still had not received a call back or an update to see if parts came in. Finally on week 5 we were able to speak to Jeffrey and said the parts were in and the vehicle would be ready in 2 weeks. We dropped off the car on Saturday like he said we could to have to argue with the person at the front desk who said we had to come back on Monday after we were told it’s OK. More weeks go by and we still cannot get ahold of Jeffrey. They say they will transfer me , to be on hold for long periods of time. When I asked for a manager, they then said Jeffrey was no longer with the company. I asked again to speak to the manager who would not take my call nor have I received a call back like I was promised. Now we have a new person handling our insurance claim named Meagan who says our repair is still not approved by our insurance. Wish they would have let me know weeks ago as all it took was a single phone call. Surely you would have thought they done this before. Last part of this lovely experience is that Meagan now tells us all the parts are not in after Jeffrey originally told us they were. They took my 500.00 the first day I brought my car in. Now all we have are crickets on our end. Received numerous emails from the connect system on my car that they’ve drained my battery. Not to mention having to pay a rental car now going on two months. They still have my car. This place is a complete joke. Maybe someone can see this including the manager who doesn’t return phone calls. Quick go take your money then they throw you into a dumpster."

"This is the second time my family has used Lexus collision center for an auto repair and to be honest I wouldn’t take my automobile anywhere else. First I would like to mention that Brian Figueroa is the best. Not only is his customer service top notch, he also answered all of my question with in fifteen minutes or less via text message. I left some items in the car and when I called to ask if I could stop by and retrieve them he assured me it would be no problem and pulled my car out from the shop on a short notice. The staff there is very welcoming and the repairs on my car made it look brand new. I had a large scratch on the side of my car and they went out of their way to buff it out. I’m very happy with the work they did on my vehicle as well as being pleased with the time they took for all repairs. They even had my rental car waiting for me at their location to make everything easier for me. If you are in an accident please contact Bryan at Lexus of Pembroke Pines Collision Center and he will take great care of you and your car. It’s hard to come by good customer service these days as well as someone you can trust with your car, especially that’s not trying to get over on you and the insurance company. Thank you for taking all my stress away and the excellent work you did on my car. If I could give this place 100 stars I would because they all deserve it!"