Firestone Complete Auto Care

"I have been a customer of Firestone for about 12 years now; first in New York and now here in West Palm.. The Advisor, Charles Watkins, is AMAZING. Every time I come in for service he is always friendly & efficient, and he makes sure that I receive all of the current promotions that are available for my services. Most recently, I had a screw in my tire and arrived at the store at about 8:10 am. I explained that I had a funeral to attend in Pompano at 10 am...Lo and behold, I had a new tire and was headed for Pompano in about 30 minutes. As always, Charles came through with a price that DIDN'T BREAK THE BANK! I have referred at least 5 others to Firestone and this location."

"Darius Baker was exceptional and was extremely professional. He gave us a very fair price and fantastic installation the day we called. Darius is a great asset to Firestone and we will definitely recommend him to our family and friends."

"Possibly the worst customer service experience in the state. The gentleman that attempted to assist me (KB) was ok. Made a mistake a lost my wheel lock for (Jag). I was the last customer of the evening..went back the next morning when I realized they didn't give it back. The guys in the morning ignored me and basically told me that I was lying..that lock was returned. We are talking $30 item. Tried to discuss and tell me about an interaction from the previous evening that they were not present for. I was a potential customer that will never use Firestone again. I went elsewhere and spent $800 for tires and other sevices.. Ownership should be ashamed!!!"

"We use this location for the company I work for vehicles' repairs. They are not cheap and take longer than need be for repairs. The only reason I bring my work vehicle here is because my company has used them for years but the service has gone downhill. I had an employee lie directly to my face about my manager approving a repair(I was standing next to him when he did). I would not recommend this place to my friends or family."

"If you've had a good experience at this location, good for you but I did not. I drive a 2019 Toyota Camry (which is a low profile vehicle). On Sunday, June 25, 2023, I only needed a tire repair but I got more than that. The technician must not have been trained on how to properly mount a low profile car onto a lift. He damaged my car around the side valance and it also shifted my underbody shield. I brought this to the attention of their managers and they even documented this incident onto my invoice and emailed me a copy. They told me that a representative of Firestone would contact me within two days but no one reached out. By Wednesday, June 28, 2023, I had to call Firestone corporate and it turns out that those managers never reported it to the Firestone corporate office. I was first to report this incident and then after they finally sent out an inspector (days later) and completed their evaluation, they denied my claim. If you decide to bring your car to this Firestone site, watch them very closely and have your camera ready. I do not recommend anyone to trust them with a car and I do not plan to ever return as a customer to any Firestone auto care store."