Ed Morse Honda Service Center

"Javier is the best service consultant/adviser that anyone would be pleased to deal with! He is knowledgeable and takes the time to ensure that you as a customer understands the service that’s needed/provided. The Quality service is top notch and professional. A cut above the rest! *Javier was able to source my part and had it installed the same day!! No other business are able to provide that service! I won’t end without saying thank you to the technicians and mechanics working here, they are simply the best and deserve every compliment!"

"We are long-time Odyssey owners. This shop is better than that dealer we used back in Massachusetts. After 34,000 miles we needed new tires (the 50,000-mile Bridgestones that the vehicle comes with don't last 50,000 miles on the hot Florida roads) and the brake pedal was vibrating due to warped rotors. My neighbor said, "Dealers always try to cheat you by telling you that, after the mechanic has looked at them, the rotors can't be machined and have to be replaced." In fact, Ed Morse turned the rotors as promised for the price quoted (about $550 for front and rear, including new pads, which they didn't try to sell me). The Michelin Defender tires were about 5% more expensive than if I'd bought them at Costco, but Costco can't do alignment, etc., and wouldn't have given me a loaner car. Julio is our service advisor and he's a nice guy. My only caution is that the waiting time for simple service can be longer than expected. It is a nice waiting lounge, but it might take 2.5 hours to get out of there for what you'd imagine to be a 1-hour oil/filter change and inspection. One time I brought our golden retriever and left her with a lady in the waiting room so that I could visit the restroom. Here's a photo of the scene when I returned... (Oh yes, they're picking about no dogs in the loaner cars, so don't bring the beast if you're getting a loaner!)"

"No one can ever help me get things fixed. I paid for a car that has a “bumper to bumper warranty” and nothing is covered that’s wrong with my car. I won’t buy a car here again. Mr. Ed Morse is a total liar when he says “at Ed Morse we have your back.”"

"I just moved to west palm beach and my Honda civic 2003 gave me problems since I didn’t had any referrals for a mechanic shop in this town I went and resourced myself based on reviews and ended up getting screwed over $1400 of work that was not even the problem from the beginning. After this incident I ended up bringing my car to Ed Honda repair shop and Erin was amazing he helped me with this process to get my car fixed.Right from the beginning I had a good feeling and they didn’t up sale me anything that I didn’t needed. So thank you Erin and all the mechanics that worked on my car I will definitely recommend this place."

"I have a new 2023 Honda CRV Hybrid Sport that I purchased in February 2023. I scheduled an appointment in April 2023 for an oil change (because it was over 5000 miles) and an open software recall. When I came in, they told me that I couldn’t get the oil change because the oil usage was only 60%. My service advisor told me that he had seen some of these Hybrids make it to 8000 miles before they needed an oil change and said they definitely could not do a free oil change until it was down to 30% at most. So I stayed for the software recall to be done. After 30 minutes, they came and told me that they could not do the recall update. So I left to drive the 30 minutes back home again without any work done (not to mention the hour and a half I missed off of work). Fast forward to last Saturday 8/13. I set up ANOTHER appointment to Ed Morse Service Center for an oil change and software recall update. This time when I called, I specifically asked about whether I would be able to get the oil change done before I booked the appointment. I told her that the car had 8200 miles and that the oil was at 30%. The lady assured that since the car was over 6 months old I could get my free oil change regardless of oil life. So I scheduled the oil and recall for Saturday morning first thing at 7:00 AM. I showed up a few minutes early and they opened my bay promptly at 7:05 AM. My service advisor greeted me and asked if my maintenance light is on for an oil change. I told him it was not and he told me that AGAIN, I could not get a free oil change until the service light went on. I was exasperated, and told him that I specifically asked before I made the appointment whether I would be able to get the oil change because I had been rejected once already. He told me that unfortunately he would still not be able to do the free oil change and then let me know that they do not do software recalls on Saturdays. He told me that he called me on Friday night before the appointment to ask if the maintenance light was on. When I asked whether he left a voicemail, he said he did not. He was very professional and seemed empathetic, but yet again I had to leave with no work done. This time, first thing in the morning on my day off of work. So another hour wasted driving for no work done on my car. Sorry, I am not giving them a chance at strike 3. 2 and a half hours of wasted time for nothing is all this service center gets from me. I will be going to the Delray Beach Honda for my future services."