AutoNation Cadillac West Palm Beach Service Center

"Dear Steven and the AutoNation Cadillac Team, I wanted to express my sincere appreciation for the exceptional service provided by Steven during my recent visit to your dealership. I had been experiencing issues with my AC, and Steven's quick turnaround in fixing the problem exceeded my expectations. From the moment I arrived, Steven exhibited a high level of professionalism and expertise. He not only diagnosed the issue promptly but also ensured that the necessary repairs were carried out efficiently. The speed at which the AC problem was addressed reflects the commitment to customer satisfaction that sets AutoNation Cadillac apart. I am truly impressed with the quality of service I received and the dedication demonstrated by Steven. It's reassuring to know that there are individuals like him who go above and beyond to ensure customer satisfaction. Please extend my gratitude to Steven and the entire team for a job well done. I will undoubtedly continue to choose AutoNation Cadillac for any future automotive needs and will highly recommend your dealership to friends and family. Thank you once again for the outstanding service. Sincerely, Ashley Brezak"

"My service advisor went above and beyond to help me. This kind of service is hard to come by these days. He clearly knows how important customer service is."

"William Jackson & William in parts, are at least two people I know that say they will do the "right thing" And then actually follow through. My car was well taken care of and I'm quite happy to drive well out of my way to go to Autonation Cadillac instead of my selling dealer for any future needs I may have. They handled me in a matter as if I was going to hand them. Thousands of dollars (which wAsn't the case) (Warranty claim), and I still was treated well. Chuck"

"First visit to service. I drove from Delray and told the service person I would wait. I was given an appointment for 12 noon the prior week when I called. I arrived 11:50, there were many cars in the service bay. Nobody approached me to get information for 15 minutes until I got someone. I was told to go into the waiting area and to make a long sad story short- the oil change service was completed at 2:45. No apologies, handed the key and escaped with an approximately 3 hour oil change! Ridiculous!!"

"This is based on my most recent service at this dealer. I came in for an oil change, Marc the service writer told me one high price but I had a coupon for a much lower price. I asked about something wrong with brakes it was a very high fee to have them even check the brakes. I took it somewhere else for half the cost of the fee to repair. Mechanic seemed to do a great job and within 2 hours had my car back. but the service writer was looking to get more money out of me than he should. Last service before was amazing and the service writer I had couldn't have been kinder and helpful. Unfortunately this time not so much."