Hand and Stone Massage and Facial Spa 5405 University Parkway, Bradenton, FL 34201

"Beware, My husband and I have been going to hand and stone for a bit over a year for couples massage, For that year we scheduled for every 2 weeks like clockwork. As a member they occasionally offer gift certificates at a reduced rate and since my husband and I went on a regular basis we invested in around $2000 in those certificates. We live in FL in a tourist area and in season they get really busy," but" I assumed since we were vigilant about scheduling it wouldn't be a problem. NOT the case, Since the certificates were non refundable our scheduling that we had mysteriously disappeared from their system not once but TWICE within a 3 week period causing us to lose our appointments. They are sweet on the phone but in reality they really don't care. The first time they lost our schedule they basically blamed my husband and I, the second time I was told that they were going to check with their IT department to see if someone hacked their system only because I SAVED the appointment time sent to me by them in a file folder on my computer " I guess they only deleted my appointment's" . There are only 2 reasons why this would happen 1. I was severely burned when I was a child and have a lot of scar tissue on my body and their therapist don't want to work with me, or 2. it's high tourist season and I have around $1500 left of NON REFUNDABLE certificates I purchased so they bumped my husband and I to schedule other people that don't have memberships or certificates and they are here part time so they can make more money, ' they forced us to go on what they had left which were bad times for my husband and I! We either have to forfeit the $1500 we already paid them, they actually suggested give it away, or bite the bullet and be forced on whatever left over appointments they have! My next step, contact the Better business bureau. it may not make a difference but people need to be aware that they really don't care about their clients, Especially if they already have your money!"

"Absolutely amazing customer service over the phone from E. I haven’t booked a facial in years and I called Hand and Stone massage and facials and E recommend a facial that fits my needs! She told me about the adds on and other good information to know! I definitely appreciate all the information and the kindness she gave me with all my questions! Thank you again E for the great service!"

"Staff was very welcoming and the massage therapist was wonderful. The whole experience was very relaxing, exactly what I needed. Great deals on membership as well!"

"Clean location with a nice lobby. My facial was good. I will ask for the lights to be dimmer next time. This was the first time all the products didn’t smell good. The exfoliation granules smell like cat urine. I also had to ask for my neck to be included in the facial."

"Great place for a facial or massage! The lady was very respectful, professional, and kind. 3 things that you truly need to work in this profession. I will definitely be back!"