Valvoline Instant Oil Change

"These guys legitimately tried to scam me into buying a $225 battery from them and got upset when I wouldn't. Then after they intentionally killed my battery, they told me they'd have to push my car out into the rain with my window down (I couldn't roll it up because they killed my battery) and after refusing to jump start me, they said they were going to call a tow truck if I didn't have the car out of their parking lot by 5pm. I've never had a bad experience so far at a Valvoline but I went to the Conway location on 2/18/24 just for an oil change. They did all the checkups like usual and then they connected a "tester" to my battery while they were doing the oil change. I was sitting in the car the whole time they did the oil change (car was off) and then randomly got a notice on my dashboard saying that the battery was being drained unusually quickly and to turn off anything that was draining the battery, but none of the electronics in the car were on. After they finished the oil change, the manager "Joseph" came to my window and said that the battery was completely dead and that I needed to buy a battery from them for an additional $225. When I said no and went to start the car, the car wouldn't start obviously. This was strange because I've haven't had a single issue with the battery ever until right then. After the car wouldn't start, I asked if they could jump start me please and he said no and that it was "impossible to jump start because the battery is too dead". My driver side window was also down and it was pouring rain. Since they killed my battery, I couldn't even roll the window up. They said they'd have to push my car into the parking lot (in the rain). I asked them to connect the jumper to the car just to give it electricity so I could roll up my window, and they said that wasn't possible. After arguing with them a bit, they agreed to put the jumper on the car and let me roll my window up, and then they pushed my car to the parking lot. I also overheard one of the guys say to another to "make sure to note that the battery light was on when he arrived", which firstly was false there was never a battery light on in my car and secondly none of them ever got in my car when I arrived to begin with so they couldn't have seen what lights were on or not in my car anyways. I called a friend and he came, connected his car to mine to jump start and in less than 10 seconds my car started (of course), and I have not had a single issue with the battery the past 2 days since then. Absolutely a malicious and intentional scam to get people to buy expensive batteries from them. Be careful if you our a family member goes to this location. I paid for my oil change and I'm not looking for any refunds or anything, I'm just leaving this review to hopefully prevent anyone else that goes there from getting scammed out of a couple hundred dollars."

"A recommendation is a recommendation, not a law or a mandate. You can recommend a type of oil but I have the right to choose which oil I will put in MY CAR, not the oil Valvoline want to. This is a FREE State where people had the right to choose. I give them 2 stars because the employee was very respectful and I know he is following instructions."

"I’ve been to this location a few times since moving to Orlando since it’s right down the street and very convenient for me. The employees here are so kind. As always, a quick service, too! I’ve been to other Valvolines and had good service, but this location is exceptional!"

"Had a mixed experience at Valvoline. Oil change went fine but they forgot to reset the oil change notification on the vehicle. I also requested to have the tires filled with air and they stated that they already filled my tires (which they hadn't). I'm currently writing this review after the service having to inflate the tires myself. I understand forgetting a notification reset, as they were busy and a small thing like that can slip by, but I do feel disappointed knowing that they would mislead a customer to get them out the door faster. The oil change was done perfectly and staff was super friendly, but there are notable improvements needed in professionalism and consistency."

"Came in for a last minute oil change and was very satisfied with service. They brought me in right away, did full safety and service check, and I was in and out in 20 minutes. Both Doug and Joseph were through and efficient. Great experience."