Serenity Spa by Westgate

"I had a massage and my back hurt… I could barely turn over mid way through massage. At the end I told the massage therapist I was in pain. She gave me some stretches to do. It was so bad I reported it to the manager. She wasn’t even able to tell me if I should apply heat or cold. Sent a security officer to take my statement who supposedly was trained in 1st aid. He couldn’t help either. Won’t go back there. Not because the massage was too much (I was actually better two days later) it was how poorly they handled the problem."

"I got the special which is a great deal BUT have a few issues. The room taken too to get my massage the floor is carpeted and the entire thing was soaken wet. Even with my sandals i was able to bounce on it. I mentioned it and they had no idea. SAD!! The sheets all smelled like cooking oil grease. IT WAS GROSS!!! I couldn't tell I was at a spa other than the decoration and area i was in. I couldn't relax at all. I won't be doing it again. Was given wine without asking PLUS! That's all."

"Couples massage was just ok. One of our technicians was not friendly. Men’s jacuzzi was cold and could not be used. Front desk girl acted as if she didn’t want to be bothered. Smells in the sauna and steam room was unpleasant (feet smell), not like all other spas we have been to where they have the aroma smells that make your experience so relaxing. Would not come back."

"This facility was incredibly clean and calming. We took our daughter to get a pedicure and they were great with her. My husband even got colors!!"